Hospitality Tech Operations Manager

Ascott International Management (2001) Pte Ltd; Singapore; Presencial; SGD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott servicedres

Wellness programmes

Staff volunteerism

Descripción de la vacante

Ascott International Management (2001) Pte Ltd is seeking an experienced Hospitality Technology Operations lead to own lodging systems such as PMS and CRS, manage incidents, and work with vendors to ensure smooth service delivery.

The role requires 4+ years in hospitality tech, strong incident and vendor management skills, and the ability to coordinate with regional teams. Job may involve cross-functional collaboration and continuous improvement initiatives within a hospitality tech stack.

Formación

• Degree or Diploma in Information Systems, Hospitality Technology, Computer Science, or related discipline.
• Minimum 4 years of experience in hospitality technology, application support, hotel systems operations, or similar tech environments.
• Hands-on experience supporting hospitality platforms such as PMS, CRS, channel management, distribution, or related lodging systems.
• Strong knowledge of incident management, operational support, system configurations, and vendor management.
• Experience monitoring service levels, support performance, and operational metrics.
• Understanding of system integrations and data concepts like APIs, JSON, and XML.
• Experience supporting testing activities, system releases, and enhancements.
• Strong analytical, problem-solving, and stakeholder management skills.

Responsabilidades

• Serve as the primary operational owner for lodging systems including PMS, CRS, distribution platforms and related apps.
• Manage incidents, service requests, escalations, and ensure timely resolution and SLAs.
• Guide properties and regional teams on support processes and configurations.
• Coordinate with vendors and internal stakeholders to resolve integration and data challenges.
• Monitor support queues, SLA performance, and recurring issues; drive vendor accountability.

Conocimientos

Incident management

Vendor management

Stakeholder management

Analytical skills

Communication

Educación

Degree or Diploma in Information Systems

Herramientas

PMS

CRS

Channel management

APIs (JSON/XML)

Descripción del empleo

Ascott International Management (2001) Pte Ltd is seeking an experienced Hospitality Technology Operations lead to own lodging systems such as PMS and CRS, manage incidents, and work with vendors to ensure smooth service delivery.

The role requires 4+ years in hospitality tech, strong incident and vendor management skills, and the ability to coordinate with regional teams. Job may involve cross-functional collaboration and continuous improvement initiatives within a hospitality tech stack.