Lodging Systems & Tech Operations Lead

The Ascott Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The Ascott Limited, a leading global hospitality company, seeks a capable Operations & Support lead for lodging technology platforms including PMS and CRS. You will ensure service delivery, governance, and continuous improvement across the technology stack.

Ideal candidates bring 4+ years in hospitality tech, strong incident management, and a track record of coordinating with vendors and regional teams to optimize system performance and onboarding of new properties.

Qualifications

• Must have strong knowledge in incident management & support.
• Experience with PMS, CRS, and lodging systems is essential.
• Ability to coordinate with vendors and cross-functional teams.

Responsibilities

• Act as primary owner for assigned lodging systems (PMS, CRS, distribution).
• Manage incidents, service requests, escalations, and SLA adherence.
• Guide properties and regional teams on support processes and configurations.
• Coordinate with vendors to resolve integration and data challenges.
• Monitor support queues, SLA performance, and recurring issues.
• Contribute to testing, releases, and system enhancements.

Skills

Incident management

Vendor management

System integrations

PMS/CRS knowledge

Stakeholder management

Education

Bachelor's degree in Information Systems/CS/Hospitality Tech

Tools

PMS systems

CRS platforms

Channel management software

Job description

The Ascott Limited, a leading global hospitality company, seeks a capable Operations & Support lead for lodging technology platforms including PMS and CRS. You will ensure service delivery, governance, and continuous improvement across the technology stack.

Ideal candidates bring 4+ years in hospitality tech, strong incident management, and a track record of coordinating with vendors and regional teams to optimize system performance and onboarding of new properties.