Level 1 / Junior Desktop Support Engineer (Changi)

PERCEPT SOLUTIONS PTE. LTD.; Singapore; Vor Ort; SGD 20.000 - 27.000; Vollzeit

Zusammenfassung

PERCEPT SOLUTIONS PTE. LTD. is seeking a candidate for desktop support in Singapore. You will handle end-user requests, perform imaging/re-imaging, and refresh devices, ensuring timely resolution and SLA compliance.

Ideal candidates have a diploma or equivalent and at least 1 year in desktop support, with Windows 10 and Office 365 familiarity, plus strong communication and coordination skills.

Qualifikationen

• ITE/Diploma with 1 year in desktop support.
• Experience with Windows 10 and Office 365.
• Certifications such as CompTIA A+/Security+/Network+ or Microsoft MD-102 are beneficial.

Aufgaben

• Provide desktop support to end users including imaging/re-imaging and asset inventories.
• Resolve incidents to meet SLA, escalate when necessary, and document resolutions.

Kenntnisse

Communication skills

Coordination skills

Prioritization

Team collaboration

Ausbildung

ITE/Diploma

Tools

Windows 10

Office 365

Jobbeschreibung

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform tech refresh on devices
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirements

• Minimum ITE/Diploma graduate with 1 year experience in desktop support
• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft MD 102
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Open to commuting to different part of Singapore to perform required work
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

EA Licence No.:18S9405 / EA Reg. No.:R1330864