Desktop Engineer / IT Support (Changi Business Park) #IFL

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an IT Support Specialist to provide frontline desktop and software support across Windows and macOS in a fast-paced office environment. You will administer Microsoft 365 and Azure AD, deploy new laptops, troubleshoot connectivity, and log tickets with clear notes to ensure timely resolutions.

Strong communication, 1+ year of helpdesk experience, and familiarity with VPNs and printers will help you excel.

Qualifications

• Experience with IT support/helpdesk/desktop support.
• Hands-on Microsoft 365 administration and troubleshooting.
• Basic AD/Entra ID user management.
• Familiarity with Windows 10/11 and macOS environments.
• Basic networking concepts (Wi-Fi, VPN, TCP/IP).
• Strong communication and customer-service mindset.

Responsibilities

• Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals.
• Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access.
• Manage user accounts, password resets, group policies, and access permissions in Active Directory / Azure AD (Entra ID).
• Provision, configure, and deploy new laptops/desktops for incoming employees. Install and update standard business software.
• Diagnose and resolve hardware, network connectivity, and software application errors efficiently.
• Log, track, and resolve IT support tickets in a timely manner, ensuring good documentation and communication with end-users.

Skills

M365 administration

Azure AD

Windows 10/11

macOS

Networking basics

Helpdesk experience

Communication skills

Job description

Key Responsibilities

• Technical Support: Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals.
• Microsoft 365 (M365): Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access.
• Active Directory (AD): Manage user accounts, password resets, group policies, and access permissions in Active Directory / Azure AD (Entra ID).
• Software & Hardware Setup: Provision, configure, and deploy new laptops/desktops for incoming employees. Install and update standard business software.
• Troubleshooting: Diagnose and resolve hardware, network connectivity, and software application errors efficiently.
• IT Ticketing: Log, track, and resolve IT support tickets in a timely manner, ensuring good documentation and communication with end-users.

Key Requirements & Qualifications

• Experience: 1+ years of experience in an IT support, helpdesk, or desktop support role.
• Technical Knowledge:
  • Hands-on experience with Microsoft 365 administration and troubleshooting.
  • Basic understanding of Active Directory (AD) user management.
  • Familiarity with Windows 10/11 and macOS environments.
  • Basic networking concepts (Wi-Fi, VPN, TCP/IP, routers/switches).
• Soft Skills: Excellent interpersonal and communication skills; strong problem-solving mindset and patience when assisting non-technical users.