IT Support / Desktop Support

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Rapsys Technologies Pte Ltd. is seeking an IT Support/ Desktop Support professional in Singapore. The role involves troubleshooting desktop issues, assisting walk-in and onsite roaming users, and maintaining clear communication to ensure timely resolutions.

The ideal candidate has at least 1 year of experience and a passion for helping others with technical problems in a dynamic office environment. Working hours are staggered shifts, including public holidays.

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
• Diagnose and address client platform-related problems to restore functionality.
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
• Communicate timely status updates to relevant stakeholders throughout incident resolution.
• Deliver a positive customer experience by managing interactions professionally and effectively.
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability.

Skills

Government agency support experience

Large user base support (100+ users)

Team collaboration

Job description

We're Hiring: IT Support / Desktop Support

We are looking for a proactive and detail-oriented IT Support / Desktop Support professional to join our team in Singapore. If you have at least 1 year of experience and a passion for helping others solve technical issues, this is your opportunity to grow your career in a dynamic office environment.

Role: IT Support/ Desktop Support

• Working hours: Staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including Public Holidays

Job Summary

Provide desktop support by troubleshooting user incidents and service requests, resolving client platform issues, and maintaining clear communication to ensure timely resolution and excellent customer experience.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escal… (note: the original text contains "Manage customer expectations and escal…")
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Preferred competencies and qualifications

• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment