IT Support Specialist/ Desktop Support Engineer

Phillip Capital Inc.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Phillip Securities Pte Ltd (A member of PhillipCapital) is seeking a proactive IT Support Specialist to join our operations team in Singapore. You will be the primary contact for end-user computing, hardware, software, and peripherals.

Key duties include incident management, vendor liaison, AD/Entra ID tasks, and site support across Singapore. Occasional travel and participation in digital transformation initiatives will be required.

Qualifications

• Diploma in Information Technology or related technical discipline.
• 3–5 years of hands-on corporate IT support experience.

Responsibilities

• Provide end-user support for Windows 10/11, Microsoft 365, and enterprise apps.
• Troubleshoot hardware peripherals, printers, and conferencing equipment.
• Handle incident management across multiple channels and liaise with vendors to resolve issues.
• Manage VPN connectivity, remote access, and directory services tasks.
• Assist with IT asset management and inventory tracking.
• Support onboarding and user guidance on hardware/software best practices.
• Collaborate with cross-functional teams to resolve cross-domain incidents.
• Travel between Singapore sites for on-site interventions and deployments.
• Contribute to digital transformation projects, including scripting/RPA tasks.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking (TCP/IP, DNS, DHCP, VPN)

Excel

PowerShell

Python

RPA basics

Education

Diploma in Information Technology

Tools

IT Asset Management software

Endpoint Management software

VPN management tools

Job description

About the Role

We are seeking a proactive and customer-focused IT Support Specialist to join our operations team. In this role, you will serve as the primary point of contact for end-user computing, hardware, software, and peripheral support. You will ensure seamless daily IT operations, maintain accurate asset tracking, and collaborate with internal teams and external vendors to resolve technical issues efficiently.

Key Responsibilities

End-User Support & Troubleshooting

• Workspace Technology: Install, configure, upgrade, support, and troubleshoot Windows 11 (and Windows 10), Microsoft 365 suite, and standard enterprise productivity applications.
• Peripheral Management: Deploy and troubleshoot hardware peripherals, including printers, video conferencing systems, projectors, and docking stations.
• Incident Management: Diagnose and resolve hardware (HW) and software (SW) support queries reported by end-users across various channels (ticketing system, chat, walk-up).
• Vendor Engagement: Act as the technical liaison with third-party vendors and hardware/software manufacturers to **escalate** and resolve complex technical issues.

Infrastructure, Identity & Administration

• Network & Access Administration: Manage and troubleshoot VPN connectivity, remote access, and IP telephony systems.
• Directory Services: Assist with basic identity and access management tasks using Active Directory / Microsoft Entra ID.
• ITAM & Inventory: Maintain accurate hardware and software inventory tracking utilizing modern IT Asset Management and Endpoint Management software.
• User Enablement: Conduct onboarding orientations and provide end-user guidance on best practices for hardware, software, and peripheral device operation.
• Cross-Functional Collaboration: Partner with network, security, and infrastructure operations teams to troubleshoot and resolve cross-domain incidents.
• Site Support: Travel between different corporate sites across Singapore when on‑site technical intervention or deployment is required.
• Special Projects: Participate in digital transformation initiatives, including AI adoption, workflow automation, and basic scripting/RPA tasks to streamline IT operations.

Job Requirements

Qualifications & Experience

• Education: Minimum Diploma in Information Technology, Computer Science, or a related technical discipline.
• Experience: At least 3 to 5 years of hands‑on experience in corporate IT Support, Desktop Support, or Information Systems environments.

Technical Skills

• Operating Systems & Cloud: Solid hands‑on experience supporting Windows 10/11, Active Directory, and Microsoft 365 (Exchange, SharePoint, Teams).
• Networking: Foundational networking troubleshooting skills (TCP/IP, DNS, DHCP, Wi‑Fi, VPN connectivity).
• Data Proficiency: Intermediate proficiency in Microsoft Excel (data manipulation, reporting, and tracking).
• Preferred / Advantageous Skills:
  • Basic coding, scripting (PowerShell, Python), or automation skills.
  • Familiarity with Robotic Process Automation (RPA) tools or practical implementation of AI adoption tools in everyday workflows.

Soft Skills & Attributes

• Communication: Strong interpersonal and communication skills with a customer‑centric attitude.
• Autonomy: Ability to work effectively and independently in a fast‑paced environment as well as collaboratively within a team setting.
• Mobility: Flexibility to travel to local branch offices or sites across Singapore as needed.

We regret that only shortlisted candidates will be notified.

Brought to you by Phillip Securities Pte Ltd (A member of PhillipCapital)