IT Support / Desktop Support

Tap Growth ai; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Support/ Desktop Support professional to troubleshoot user incidents, assist onsite roaming users, and maintain clear communication for timely resolutions.

You will resolve platform issues, provide professional interactions, document progress in the ticketing system, and collaborate with teammates to meet service targets.

Candidates with 1 year of experience and a passion for helping others will thrive in our dynamic office environment.

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
• Diagnose and address client platform-related problems to restore functionality.
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
• Communicate timely status updates to relevant stakeholders throughout incident resolution.
• Deliver a positive customer experience by managing interactions professionally and effectively.
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability.

Skills

Government agency experience

100+ user base experience

Team player

Job description

We're Hiring: IT Support / Desktop Support

We are looking for a proactive and detail-oriented IT Support / Desktop Support professional to join our team in Singapore. If you have at least 1 year of experience and a passion for helping others solve technical issues, this is your opportunity to grow your career in a dynamic office environment.

Role: IT Support/ Desktop Support

• Working hours: Staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including Public Holidays

Job Summary

Provide desktop support by troubleshooting user incidents and service requests, resolving client platform issues, and maintaining clear communication to ensure timely resolution and excellent customer experience.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escal… (note: the original text contains "Manage customer expectations and escal…")
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Preferred competencies and qualifications

• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment