Learning & Operation Senior Executive

Excelpoint Systems (India) Pvt Ltd; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Excelpoint Systems (Pte) Ltd in Singapore is seeking an Academy Operations Administrator to manage admin tasks for training programmes, including enrolment, materials, attendances and feedback. You will coordinate with Trainers and cross-functional teams to ensure smooth delivery across the organisation’s learning portfolio.

The role requires strong communication, multi-tasking and organizational skills, with a focus on process improvements and client satisfaction across learning initiatives.

Qualifications

• Knowledge of instructional methodologies progression theory and learning evaluation models.
• Ability to deliver across multiple learning environments and client sites.
• Strong communication and relationship-building skills.
• Ability to multi-task and work in a fast-paced environment.
• Good planning and organizing skills.
• Proactive, detail-oriented and results-driven.
• Collaborates effectively with stakeholders across the organization.

Responsibilities

• Liaise with Trainers on admin matters: course materials printing, consolidate student feedback, process course payments, and manage enrolment, assignments and attendance.
• Oversee logistics and resource arrangements for products and services; implement business continuity strategies and guidelines.
• Process withdrawals and refunds, update Student Management System and perform other admin duties.
• Drive cross-functional collaboration to develop and implement products and services portfolio; gather feedback and identify enhancement opportunities.
• Manage product vendors and assess performance; oversee vendor selection processes.
• Oversee client servicing on payments, inquiries and feedback to ensure optimal customer experience; conduct training needs analysis with clients and protect IP.
• Oversee end-to-end Academy Operations, interfacing with HR, Finance and IT on course and training matters.
• Assist Manager to identify SFw courses, conduct prerequisites and eligibility checks, prepare accreditation proposals and submit registrations.

Skills

Instructional methods

Learning evaluation

Effective communication

Multi-tasking

Planning & organizing

Job description

• Liaising with Trainers on admin matters eg. Course materials printing, consolidate student feedbacks, checking course payment of course fees, uploading the enrolment, assignment and attendance for classes.
• Manage logistics and resource arrangements across the organisation’s products and services. Oversee the implementation of business continuity strategies, policies and guidelines across the organisation.
• Process withdrawal and refund for students in course during the start in course, transfer and deferment and update Student Management System and any other admin duties.
• Manage products and services portfolio by driving cross-functional collaboration to facilitate development and implementation of products and services portfolio. Establish processes to gather information on effectiveness of the organisation’s products and services portfolio and address client feedback. Recommend enhancement opportunities across the organisation’s products and services portfolio based on business objectives.
• Manage product vendors, assess vendor performance and adherence to service level standards and manage vendor selection processes.
• Overseeing client servicing matters on payment, enquiries, and feedback to achieve optimum customer experience. This will include performing training needs analysis with clients, business presentation of learning materials, balancing client expectations against deliverables, and ensuring protection of intellectual property / copyrights of the Academy.
• Oversee the end-to-end management of Academy Operations and inclusive of interfacing with HR, Finance and IT departments pertaining Course and training matters.
• Assist Manager to conduct SSG ATO application process, identify Skills Future Framework (SFw) courses, conduct pre-requisites and eligibility checks, prepare course proposal for accreditation, submit organisation registration application etc.

Company

Excelpoint Systems (Pte) Ltd

Responsibilities

• Liaising with Trainers on admin matters eg. Course materials printing, consolidate student feedbacks, checking course payment of course fees, uploading the enrolment, assignment and attendance for classes.
• Manage logistics and resource arrangements across the organisation’s products and services. Oversee the implementation of business continuity strategies, policies and guidelines across the organisation.
• Process withdrawal and refund for students in course during the start in course, transfer and deferment and update Student Management System and any other admin duties.
• Manage products and services portfolio by driving cross-functional collaboration to facilitate development and implementation of products and services portfolio. Establish processes to gather information on effectiveness of the organisation’s products and services portfolio and address client feedback. Recommend enhancement opportunities across the organisation’s products and services portfolio based on business objectives.
• Manage product vendors, assess vendor performance and adherence to service level standards and manage vendor selection processes.
• Overseeing client servicing matters on payment, enquiries, and feedback to achieve optimum customer experience. This will include performing training needs analysis with clients, business presentation of learning materials, balancing client expectations against deliverables, and ensuring protection of intellectual property / copyrights of the Academy.
• Oversee the end-to-end management of Academy Operations and inclusive of interfacing with HR, Finance and IT departments pertaining Course and training matters.
• Assist Manager to conduct SSG ATO application process, identify Skills Future Framework (SFw) courses, conduct pre-requisites and eligibility checks, prepare course proposal for accreditation, submit organisation registration application etc.

Requirements

• Have the knowledge of instructional methodologies progression theory and learning evaluation models and various deliver methods.
• A strong communicator who builds trusted relationships and creates a cooperative and engaging learning environment.
• Works in multiple different environments, including different learning venues and client sites, and handling multiple projects.
• Creative, analytical and aims to drive innovation. He is detail-oriented and has excellent critical thinking and research skills.
• Resourceful and collaborates effectively with stakeholders across the organisation.
• A passionate self-starter with strong drive to succeed and deliver results
• Regularly interacts with digital systems and IT Systems
• Ability to multi-task, quick to adapt and able to work in a fast pace environment
• Possess good planning and organizing skills
• Resourceful and able to work independently or in teams