Senior Learning & Operations Lead

Excelpoint Systems (India) Pvt Ltd; Singapore; Vor Ort; SGD 45.000 - 78.000; Vollzeit

Zusammenfassung

Excelpoint Systems (Pte) Ltd in Singapore is seeking an Academy Operations Administrator to manage admin tasks for training programmes, including enrolment, materials, attendances and feedback. You will coordinate with Trainers and cross-functional teams to ensure smooth delivery across the organisation’s learning portfolio.

The role requires strong communication, multi-tasking and organizational skills, with a focus on process improvements and client satisfaction across learning initiatives.

Qualifikationen

• Knowledge of instructional methodologies progression theory and learning evaluation models.
• Ability to deliver across multiple learning environments and client sites.
• Strong communication and relationship-building skills.
• Ability to multi-task and work in a fast-paced environment.
• Good planning and organizing skills.
• Proactive, detail-oriented and results-driven.
• Collaborates effectively with stakeholders across the organization.

Aufgaben

• Liaise with Trainers on admin matters: course materials printing, consolidate student feedback, process course payments, and manage enrolment, assignments and attendance.
• Oversee logistics and resource arrangements for products and services; implement business continuity strategies and guidelines.
• Process withdrawals and refunds, update Student Management System and perform other admin duties.
• Drive cross-functional collaboration to develop and implement products and services portfolio; gather feedback and identify enhancement opportunities.
• Manage product vendors and assess performance; oversee vendor selection processes.
• Oversee client servicing on payments, inquiries and feedback to ensure optimal customer experience; conduct training needs analysis with clients and protect IP.
• Oversee end-to-end Academy Operations, interfacing with HR, Finance and IT on course and training matters.
• Assist Manager to identify SFw courses, conduct prerequisites and eligibility checks, prepare accreditation proposals and submit registrations.

Kenntnisse

Instructional methods

Learning evaluation

Effective communication

Multi-tasking

Planning & organizing

Jobbeschreibung

Excelpoint Systems (Pte) Ltd in Singapore is seeking an Academy Operations Administrator to manage admin tasks for training programmes, including enrolment, materials, attendances and feedback. You will coordinate with Trainers and cross-functional teams to ensure smooth delivery across the organisation’s learning portfolio.

The role requires strong communication, multi-tasking and organizational skills, with a focus on process improvements and client satisfaction across learning initiatives.