Learning & Development Expert - Flexible Growth Path

TDCX, Inc.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

TDCX, Inc. in Singapore is seeking a Training & Learning Manager to design and deliver comprehensive training programs for new hires and existing staff. You will develop training materials, facilitate sessions, and track effectiveness across the organization.

The role requires strong presentation skills, proficiency with MS Office, and fluency in English and the local market language. You will conduct Training Needs Analysis and contribute to ongoing quality improvement within our BPO operations.

Qualifications

• Must have at least 2 years of experience in training/learning and development.
• Strong communication and presentation skills with ability to deliver training.
• Proficient in MS Office and e-content/design development.
• Excellent written and verbal English; familiarity with local market language is a plus.

Responsibilities

• Plan and deliver the full training program for new hires.
• Develop training materials, manuals, multimedia aids, and educational resources.
• Follow up on training programs to evaluate effectiveness.
• Evaluate existing programs and recommend improvements.
• Conduct Training Needs Analysis to address performance gaps.
• Support service quality initiatives and continual improvement of the QMS.
• Undertake other duties as assigned by management.

Skills

Communication

Interpersonal skills

Presentation skills

Training delivery

MS Office

Design development

English language

Education

Advanced/Graduate Diploma or Bachelor's

Job description

TDCX, Inc. in Singapore is seeking a Training & Learning Manager to design and deliver comprehensive training programs for new hires and existing staff. You will develop training materials, facilitate sessions, and track effectiveness across the organization.

The role requires strong presentation skills, proficiency with MS Office, and fluency in English and the local market language. You will conduct Training Needs Analysis and contribute to ongoing quality improvement within our BPO operations.