Learning & Development Expert Malaysia Learning & Development 1-October-2026

TDCX, Inc.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

TDCX, Inc. in Singapore is seeking a Training & Learning Manager to design and deliver comprehensive training programs for new hires and existing staff. You will develop training materials, facilitate sessions, and track effectiveness across the organization.

The role requires strong presentation skills, proficiency with MS Office, and fluency in English and the local market language. You will conduct Training Needs Analysis and contribute to ongoing quality improvement within our BPO operations.

Qualifications

• Must have at least 2 years of experience in training/learning and development.
• Strong communication and presentation skills with ability to deliver training.
• Proficient in MS Office and e-content/design development.
• Excellent written and verbal English; familiarity with local market language is a plus.

Responsibilities

• Plan and deliver the full training program for new hires.
• Develop training materials, manuals, multimedia aids, and educational resources.
• Follow up on training programs to evaluate effectiveness.
• Evaluate existing programs and recommend improvements.
• Conduct Training Needs Analysis to address performance gaps.
• Support service quality initiatives and continual improvement of the QMS.
• Undertake other duties as assigned by management.

Skills

Communication

Interpersonal skills

Presentation skills

Training delivery

MS Office

Design development

English language

Education

Advanced/Graduate Diploma or Bachelor's

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
• Preferable with 2 years of working experience in the related field is required for this position
• Proficient in the use of Microsoft Office programs
• Strong communication and interpersonal skills
• Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
• Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: BPO, Advertising, Learning, Quality Manager, Operations, Marketing, Human Resources, Quality