Learning & Capability Lead, Financial Services Academy

Manulife Financial; Singapore; Hybrid; SGD 65,000 - 95,000; Full time

Job summary

Manulife Financial is seeking an Assistant Manager to support the design, delivery, and continuous enhancement of learning solutions for financial representatives and agency leaders. The role partners with internal stakeholders and agency leaders to implement onboarding programmes, continuous learning initiatives, and capability-building projects.

Responsibilities include facilitating onboarding, managing training administration, and developing engaging materials.

Qualifications

• University degree in Business, HR, Education, or Learning & Development.
• Minimum 4 years in training, L&D, or financial services.
• Experience in agency training or representative development environments.
• Strong presentation and facilitation skills.
• Proficiency in Microsoft Office and digital learning tools.

Responsibilities

• Design, develop, and deliver learning solutions for representative and leader development.
• Facilitate onboarding programmes and continuous learning across the agency force.
• Partner with stakeholders to implement strategic capability-building projects.
• Manage training administration to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements.
• Develop engaging training materials aligned to business objectives.
• Support innovative learning solutions, including GenAI-enabled simulations.
• Coordinate project activities and stakeholder communications for delivery.

Skills

Presentation skills

Facilitation

Project management

Stakeholder management

Learning design

Microsoft Office

Digital learning tools

GenAI-enabled learning

Education

Bachelor’s degree in Business or related field

CMFAS Modules 9, 9A, 8, 8A HI, RES5

Tools

Microsoft Office

Job description

Manulife Financial is seeking an Assistant Manager to support the design, delivery, and continuous enhancement of learning solutions for financial representatives and agency leaders. The role partners with internal stakeholders and agency leaders to implement onboarding programmes, continuous learning initiatives, and capability-building projects.

Responsibilities include facilitating onboarding, managing training administration, and developing engaging materials.