Assistant Manager, Manulife Business Academy

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Manulife is seeking an Assistant Manager to design, deliver, and continuously improve learning solutions that develop financial representatives and agency leaders across career stages. The role collaborates with internal stakeholders and agency leaders to execute onboarding and ongoing development initiatives, including GenAI-enabled simulations.

The successful candidate will drive learning effectiveness through facilitation, stakeholder engagement, and innovative approaches, contributing to the

Qualifications

• University degree in Business, HR, Education, Learning & Development or related field.
• CMFAS Modules 9, 9A, 8, 8A HI and RES5 certifications completed.
• Experience in financial services, agency training or representative development environments.

Responsibilities

• Design, develop, and deliver learning solutions that support representative and leader development.
• Facilitate onboarding programmes and continuous learning initiatives across the agency force.
• Partner with internal stakeholders and agency leaders to implement strategic capability-building projects.
• Manage training administration activities to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements to improve outcomes.
• Develop engaging training materials and learning experiences aligned to business objectives.
• Support the implementation of GenAI-enabled learning tools and simulations.
• Coordinate project activities and stakeholder communications to ensure successful programme delivery.

Skills

Presentation skills

Facilitation skills

Project management

Stakeholder management

Training design

Digital learning tools

Microsoft Office

GenAI learning tools

Education

University degree in Business/HR/Education/LD

CMFAS Modules 9, 9A, 8, 8A HI, RES5

CFP/ChFC certification (preferred)

Tools

GenAI-enabled learning tools

Job description

The Assistant Manager supports the design, delivery, and continuous enhancement of learning solutions that develop the capabilities of financial representatives and agency leaders across different career stages. This role partners closely with internal stakeholders and agency leaders to execute onboarding programmes, continuous learning initiatives, and strategic capability-building projects. The successful candidate will play a key role in driving learning effectiveness through programme facilitation, stakeholder engagement, and innovative learning approaches, including GenAI-enabled role play simulations. This is an opportunity to contribute to the development of the agency force while growing expertise in learning and development within the financial services industry.

Position Responsibilities

• Design, develop, and deliver learning solutions that support representative and leader development.
• Facilitate onboarding programmes and continuous learning initiatives across the agency force.
• Partner with internal stakeholders and agency leaders to implement strategic capability-building projects.
• Manage training administration activities to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements to improve outcomes.
• Develop engaging training materials and learning experiences aligned to business objectives.
• Support the implementation of innovative learning solutions, including GenAI-enabled role play simulations.
• Coordinate project activities and stakeholder communications to ensure successful programme delivery.

Required Qualifications

• University degree in Business, Human Resources, Education, Learning & Development, or a related discipline.
• Minimum 4 years of training, learning and development, education, or financial services experience.
• Experience within financial services, agency training, or representative development environments.
• Strong presentation and facilitation skills.
• Strong project management and stakeholder management capabilities.
• Demonstrated ability to design engaging learning experiences and training materials.
• Proficiency in Microsoft Office applications and digital learning tools.
• Completed CMFAS Modules 9, 9A, 8, 8A HI, and RES5.

Preferred Qualifications

• CFP and/or ChFC certification.
• Experience supporting digital learning solutions and learning innovation initiatives.
• Exposure to GenAI-enabled learning tools or simulation-based learning programmes.

When You Join Our Team

When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.