Learning Solutions Manager - Onboarding & GenAI Training

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Manulife is seeking an Assistant Manager to design, deliver, and continuously improve learning solutions that develop financial representatives and agency leaders across career stages. The role collaborates with internal stakeholders and agency leaders to execute onboarding and ongoing development initiatives, including GenAI-enabled simulations.

The successful candidate will drive learning effectiveness through facilitation, stakeholder engagement, and innovative approaches, contributing to the

Qualifications

• University degree in Business, HR, Education, Learning & Development or related field.
• CMFAS Modules 9, 9A, 8, 8A HI and RES5 certifications completed.
• Experience in financial services, agency training or representative development environments.

Responsibilities

• Design, develop, and deliver learning solutions that support representative and leader development.
• Facilitate onboarding programmes and continuous learning initiatives across the agency force.
• Partner with internal stakeholders and agency leaders to implement strategic capability-building projects.
• Manage training administration activities to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements to improve outcomes.
• Develop engaging training materials and learning experiences aligned to business objectives.
• Support the implementation of GenAI-enabled learning tools and simulations.
• Coordinate project activities and stakeholder communications to ensure successful programme delivery.

Skills

Presentation skills

Facilitation skills

Project management

Stakeholder management

Training design

Digital learning tools

Microsoft Office

GenAI learning tools

Education

University degree in Business/HR/Education/LD

CMFAS Modules 9, 9A, 8, 8A HI, RES5

CFP/ChFC certification (preferred)

Tools

GenAI-enabled learning tools

Job description

Manulife is seeking an Assistant Manager to design, deliver, and continuously improve learning solutions that develop financial representatives and agency leaders across career stages. The role collaborates with internal stakeholders and agency leaders to execute onboarding and ongoing development initiatives, including GenAI-enabled simulations.

The successful candidate will drive learning effectiveness through facilitation, stakeholder engagement, and innovative approaches, contributing to the