Assistant Manager, Training

Income; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Income is seeking an experienced Training Specialist in Singapore to design, deliver, and evaluate programs for the sales force across multiple methodologies. You will develop competency assessments and e-learning modules, ensuring alignment with industry standards while driving measurable improvements in performance.

Candidates should have a degree plus relevant certifications (CMFAS M5/M9/M9A, Health Insurance) and a track record of 3+ years in financial services training, with strong

Qualifications

• Degree holders considered; relevant certifications valued.

Responsibilities

• Design, develop and deliver training programs to meet INCOME sales force needs using different methodologies.
• Create competency assessment tools for competency-based learning.
• Evaluate training effectiveness and impact on performance.
• Ensure training materials comply with company/industry requirements through regular reviews.
• Develop ad-hoc training and E-Learning modules to support business goals.
• Manage training across all levels of distribution including inductions and sales/soft skills.
• Build rapport with stakeholders to communicate standards and facilitate transfer of learning to work.

Skills

Training design

Competency assessment

E-Learning

KPI measurement

Stakeholder management

Sales training

Communication

Education

Bachelor's degree

CMFAS M5/M9/M9A

Certificate in Health Insurance

Advanced Certificate in Training & Assessment

Tools

LMS

Articulate 360

PowerPoint

Job description

Key Responsibilities:

• Design, develop and deliver training programs to meet the training needs of INCOME sales force using different methodologies.
• Design competency assessment tools for competency-based learning
• Evaluate the overall effectiveness of training interventions
• Ensure training programs comply with company/industry requirements through regular reviews and revisions of training material
• Develop and deliver ad-hoc training programs and E-Learning modules to support business objectives
• Manage and execute all levels of distribution training which includes new hires induction, sales/soft skills, product and sales advisory process training
• Build and strengthen rapport with stakeholders to appreciate training needs, communicate training standards and expectations and facilitate transfer of classroom learning to the workplace
• Collaborate with colleagues from other departments to achieve business objectives
• Monitor and measure training KPI (Key Performance Indicators)
• Maintain professional and technical knowledge by attending professional development workshops, reviewing training related publications, establishing networks, benchmarking best practices and participating in professional societies
• Any other projects or tasks as assigned

Requirements:

• Degree in any discipline
• CMFAS M5,M9,M9A, Certificate in Health Insurance is a must
• Advanced Certificate in Training & Assessment preferred
• Minimum 3 years of sales experience and/or 3 years of sales training experience in the financial services industry
• Experienced in developing and delivering the full spectrum of financial planning and sales training programs will be advantageous
• Experienced in selling/training life insurance, health insurance and wealth management solutions, and working with mass affluent or High Net Worth clients
• Collaborative individual with good communication and interpersonal skills