Assistant Manager, Manulife Business Academy

Manulife Financial; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Manulife Financial is seeking an Assistant Manager to support the design, delivery, and continuous enhancement of learning solutions for financial representatives and agency leaders. The role partners with internal stakeholders and agency leaders to implement onboarding programmes, continuous learning initiatives, and capability-building projects.

Responsibilities include facilitating onboarding, managing training administration, and developing engaging materials.

Qualifications

• University degree in Business, HR, Education, or Learning & Development.
• Minimum 4 years in training, L&D, or financial services.
• Experience in agency training or representative development environments.
• Strong presentation and facilitation skills.
• Proficiency in Microsoft Office and digital learning tools.

Responsibilities

• Design, develop, and deliver learning solutions for representative and leader development.
• Facilitate onboarding programmes and continuous learning across the agency force.
• Partner with stakeholders to implement strategic capability-building projects.
• Manage training administration to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements.
• Develop engaging training materials aligned to business objectives.
• Support innovative learning solutions, including GenAI-enabled simulations.
• Coordinate project activities and stakeholder communications for delivery.

Skills

Presentation skills

Facilitation

Project management

Stakeholder management

Learning design

Microsoft Office

Digital learning tools

GenAI-enabled learning

Education

Bachelor’s degree in Business or related field

CMFAS Modules 9, 9A, 8, 8A HI, RES5

Tools

Microsoft Office

Job description

The Assistant Manager supports the design, delivery, and continuous enhancement of learning solutions that develop the capabilities of financial representatives and agency leaders across different career stages. This role partners closely with internal stakeholders and agency leaders to execute onboarding programmes, continuous learning initiatives, and strategic capability-building projects. The successful candidate will play a key role in driving learning effectiveness through programme facilitation, stakeholder engagement, and innovative learning approaches, including GenAI-enabled role play simulations. This is an opportunity to contribute to the development of the agency force while growing expertise in learning and development within the financial services industry.

Position Responsibilities

• Design, develop, and deliver learning solutions that support representative and leader development.
• Facilitate onboarding programmes and continuous learning initiatives across the agency force.
• Partner with internal stakeholders and agency leaders to implement strategic capability-building projects.
• Manage training administration activities to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements to improve outcomes.
• Develop engaging training materials and learning experiences aligned to business objectives.
• Support the implementation of innovative learning solutions, including GenAI-enabled role play simulations.
• Coordinate project activities and stakeholder communications to ensure successful programme delivery.

Required Qualifications

• University degree in Business, Human Resources, Education, Learning & Development, or a related discipline.
• Minimum 4 years of training, learning and development, education, or financial services experience.
• Experience within financial services, agency training, or representative development environments.
• Strong presentation and facilitation skills.
• Strong project management and stakeholder management capabilities.
• Demonstrated ability to design engaging learning experiences and training materials.
• Proficiency in Microsoft Office applications and digital learning tools.
• Completed CMFAS Modules 9, 9A, 8, 8A HI, and RES5.

Preferred Qualifications

• CFP and/or ChFC certification.
• Experience supporting digital learning solutions and learning innovation initiatives.
• Exposure to GenAI-enabled learning tools or simulation-based learning programmes.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式