Lead Target & Performance for Trust & Safety Ops

TikTok Pte. Ltd.; Singapore; On-site; SGD 240,000 - 360,000; Full time

Job summary

TikTok Pte. Ltd. is seeking a Head of Target & Performance to lead a team responsible for target methodologies, performance evaluation design, and data-driven business improvement across Trust & Safety Operations.

You will define measurement frameworks, build analytical foundations, and turn insights into concrete actions that improve outcomes at scale. You will partner with operations leadership, planning, product, and platform teams to align data definitions, improve reporting quality, and

Qualifications

• Hands-on experience in performance management and analytics.
• Experience leading cross-functional projects with operational follow-through.
• Ability to connect metrics to business actions in practice.

Responsibilities

• Design and govern target-setting frameworks across operations.
• Translate strategy into measurable scorecards and methodologies.
• Analyze operational metrics to identify gaps and risks.
• Convert findings into actionable recommendations and actions.
• Own design of performance scorecards for frontline and management roles.
• Collaborate with cross-functional teams to align data and reporting.
• Drive projects on performance management and incentives.
• Lead and coach a team of analysts to high execution standards.

Skills

Analytical thinking

Stakeholder management

Communication skills

Execution mindset

Education

Bachelor’s degree or above in Statistics, Mathematics, CS, Economics or related

Job description

TikTok Pte. Ltd. is seeking a Head of Target & Performance to lead a team responsible for target methodologies, performance evaluation design, and data-driven business improvement across Trust & Safety Operations.

You will define measurement frameworks, build analytical foundations, and turn insights into concrete actions that improve outcomes at scale. You will partner with operations leadership, planning, product, and platform teams to align data definitions, improve reporting quality, and