Head of Target & Performance, Trust & Safety

TikTok; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

TikTok is seeking a Head of Target & Performance in Trust & Safety to lead the design and governance of performance metrics across operations in Singapore. You will translate business goals into measurable scorecards, drive cross-functional alignment, and guide analytics to identify risks and opportunities.

The role requires senior-level experience in performance management and stakeholder leadership. The position emphasizes collaboration with operations, product and planning teams, with a focus

Qualifications

• Bachelor’s degree or above in Statistics, Mathematics, Computer Science, Economics, or related discipline.
• 5+ years of experience in performance management, analytics, business operations, program management, capacity planning or similar.
• Hands-on experience designing scorecards, target frameworks, evaluation plans, or other performance mechanisms.
• Experience leading complex cross-functional projects with analytical depth and operational follow-through.
• Strong ability to connect metrics, business context and management actions in practical terms.
• Excellent stakeholder management and communication skills, with ability to influence technical and non-technical audiences.

Responsibilities

• Lead design and governance of target-setting frameworks across operations for quality, efficiency and cost metrics.
• Translate strategy into measurable scorecards and target methodologies for consistent implementation across lines of business.
• Analyze operational metrics to identify performance gaps, risks and improvement opportunities.
• Convert findings into clear recommendations and drive actions to deliver measurable impact.
• Own design and iteration of performance scorecards for frontline and management roles, including BPO models.
• Partner with operations, planning, product and platform teams to align data definitions and improve reporting quality.
• Drive projects related to performance management, target achievement reviews, incentives and organizational effectiveness.
• Lead, coach and prioritize a team of analysts ensuring high execution quality and analytics standards.

Skills

Data analysis

Stakeholder management

Cross-functional leadership

Project management

Education

Bachelor’s degree in Statistics/Mathematics/CS/Economics

Job description

Head of Target & Performance, Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A108929

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Responsibilities

• Lead the design and governance of target-setting frameworks across operations, covering key quality, efficiency, and cost-related metrics.
• Translate business strategy and management goals into measurable scorecards, evaluation mechanisms, and target methodologies that can be implemented consistently across lines of business.
• Lead robust quantitative and qualitative analysis of operational metrics to identify performance gaps, business risks, and improvement opportunities.
• Convert analytical findings into clear business recommendations and targeted performance drive actions, ensuring that insights lead to measurable operational impact.
• Own the design and iteration of performance scorecards for different frontline and management roles, with appropriate approaches for BPO operating models.
• Partner with operations, planning, product, platform, and other cross-functional teams to align data definitions, improve reporting quality, and support decision-making.
• Drive dedicated projects related to performance management, target achievement review, incentive and penalty mechanisms, and broader organizational effectiveness.
• Lead, coach, and prioritize a team of analysts and performance specialists, ensuring strong execution quality and high analytical standards.

Qualifications

• Minimum Qualification(s)- Bachelor’s degree or above in Statistics, Mathematics, Computer Science, Economics, or a related discipline.
• 5+ years of relevant experience in performance management, analytics, business operations, program management, capacity planning or a related field.
• Hands-on experience designing scorecards, target frameworks, evaluation plans, or other business performance mechanisms.
• Experience leading complex cross-functional projects that require both analytical depth and operational follow-through.
• Strong analytical thinking and the ability to connect metrics, business context, and management actions in a practical way.
• Excellent stakeholder management and communication skills, with the ability to influence both technical and non-technical audiences.
• Strong execution mindset and the ability to drive projects independently across multiple stakeholders and regions.
• Preferred Qualification(s)- Trust & Safety related experience is highly preferred

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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