Chief Target & Performance Leader, Trust & Safety

TikTok; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

TikTok is seeking a Head of Target & Performance in Trust & Safety to lead the design and governance of performance metrics across operations in Singapore. You will translate business goals into measurable scorecards, drive cross-functional alignment, and guide analytics to identify risks and opportunities.

The role requires senior-level experience in performance management and stakeholder leadership. The position emphasizes collaboration with operations, product and planning teams, with a focus

Qualifications

• Bachelor’s degree or above in Statistics, Mathematics, Computer Science, Economics, or related discipline.
• 5+ years of experience in performance management, analytics, business operations, program management, capacity planning or similar.
• Hands-on experience designing scorecards, target frameworks, evaluation plans, or other performance mechanisms.
• Experience leading complex cross-functional projects with analytical depth and operational follow-through.
• Strong ability to connect metrics, business context and management actions in practical terms.
• Excellent stakeholder management and communication skills, with ability to influence technical and non-technical audiences.

Responsibilities

• Lead design and governance of target-setting frameworks across operations for quality, efficiency and cost metrics.
• Translate strategy into measurable scorecards and target methodologies for consistent implementation across lines of business.
• Analyze operational metrics to identify performance gaps, risks and improvement opportunities.
• Convert findings into clear recommendations and drive actions to deliver measurable impact.
• Own design and iteration of performance scorecards for frontline and management roles, including BPO models.
• Partner with operations, planning, product and platform teams to align data definitions and improve reporting quality.
• Drive projects related to performance management, target achievement reviews, incentives and organizational effectiveness.
• Lead, coach and prioritize a team of analysts ensuring high execution quality and analytics standards.

Skills

Data analysis

Stakeholder management

Cross-functional leadership

Project management

Education

Bachelor’s degree in Statistics/Mathematics/CS/Economics

Job description

TikTok is seeking a Head of Target & Performance in Trust & Safety to lead the design and governance of performance metrics across operations in Singapore. You will translate business goals into measurable scorecards, drive cross-functional alignment, and guide analytics to identify risks and opportunities.

The role requires senior-level experience in performance management and stakeholder leadership. The position emphasizes collaboration with operations, product and planning teams, with a focus