Lead Systems Analyst

Starhub Ltd; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

Starhub Ltd. seeks a Lead Systems Analyst to bridge business needs with technology, delivering scalable designs and end-to-end configurations. You will guide requirement elicitation, translate needs into specifications, and ensure feasible, integrated solutions across platforms.

You will collaborate with partners and stakeholders in a fast-paced telecom environment, contributing to strategic initiatives and RFP responses.

Qualifications

• Degree in Computer Science, Computing or related field with industry experience in end-to-end solution design.
• Strong telecommunications background and understanding of B2B dynamics.
• Experience with mobile and broadband networks, CRM, and integration projects.
• Excellent communication and collaboration in fast-paced environments.

Responsibilities

• Lead end-to-end solution design aligned with business objectives.
• Elicit, prioritize, and translate requirements into solution specifications.
• Ensure feasibility, scalability, and integration across platforms.
• Provide technical advisory and guidance for design options and implementation.
• Collaborate with partners on strategy and RFP/RFT responses.

Skills

Communication

Stakeholder management

Analytical thinking

Problem solving

Time management

Education

Degree in Computer Science or related field

Tools

Salesforce

CloudSense

Billing systems

Provisioning systems

Inventory & Delivery systems

Job description

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Lead Systems Analyst

Date: 29 Sept 2026

Location: Petaling Jaya, MY

Job Description

Role Mission: The mission of the Senior Solution Designer is to bridge EBG and SME business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities:

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.

Qualifications

• Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background in telecommunications industry.
• Knowledge in B2B business is advantage.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Salesforce, CloudSense), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.