Lead/Senior System Manager

sggovterp; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

sggovterp in Singapore's Information Technology Department seeks a seasoned Project Manager / Senior Business Analyst to join the Supervision Platforms Division. You will drive multi-stakeholder collaboration, map business needs to technical solutions, and oversee end-to-end delivery across cloud, integration, and security layers.

You will coordinate with vendors, ensure governance and risk compliance, manage procurement, and lead operational stability initiatives including SLOs, monitoring, and

Qualifications

• Bachelor or Master degree in IT/related field with strong project management and business analysis background.
• Experience in project management, vendor management, incident management, problem management, release management & SRE.
• Strong experience in managing business, IT and senior stakeholders.
• Sound understanding of technical aspects of systems integration in diverse tech environments.
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and familiarity with Terraform, OpenShift, Kubernetes, CI/CD and DevOps practices.
• Experience with observability tools like Elastic, Grafana or Prometheus is advantageous.

Responsibilities

• Manage stakeholder relationships and align priorities to deliver technology solutions.
• Design and deliver solutions across user journeys combining human, digital and physical touchpoints.
• Map service requirements to system and technical requirements maintaining architectural coherence.
• Manage outsourced vendors and in-house contractors for IT services delivery.
• Conduct procurement activities and vendor contracting.
• Ensure governance, risk and compliance in ICT policies and standards.
• Lead risk management for projects and products.
• Plan, manage and deliver IT projects within scope, cost and schedule.
• Assure quality of systems and applications with established quality management practices.
• Manage day-to-day IT operations, service requests and production support; monitor performance and implement improvements.
• Define and track SLOs and error budgets; implement monitoring, logging and alerting to improve system health.

Skills

Stakeholder management

Business analysis

SRE concepts

Cloud platforms

JIRA

CI/CD

DevOps practices

Vendor management

Risk management

Communication

Education

Bachelor/Master degree in IT/Related field

Tools

Terraform

OpenShift

Kubernetes

Prometheus

Grafana

Elastic

JIRA

Job description

What the role is

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

What you will be working on

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

• Manage stakeholder relationships Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.
• Solution business analysis and design In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.
• Vendor contracting and management Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Conduct procurement
• Governance, Risk and Compliance Ensure compliance to ICT Governance policies and standards
• Ensure risk framework is adhered to, and carry out risk management for projects and products
• Project delivery and quality Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery
• Operations and maintenance, user support Manage and direct the day-to-day operations of IT services Manage change request, service request and production support issues and ensure service levels are met Review post production issues and identify root cause and work with vendors on preventive measures Plan, execute and support system implementation, software/hardware upgrades and security patches Measure, monitor and continuously improve performances of IT services
• Site Reliability Engineering Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

What we are looking for

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.