Lead/Senior System Manager

Monetary Authority of Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Monetary Authority of Singapore (MAS) invites applications for a senior IT service/PM role within the Supervision Platforms Division under the Information Technology Department. You will manage IT services, coordinate projects, and engage with business stakeholders to deliver reliable technology solutions.

Responsibilities include vendor management, governance and risk compliance, site reliability engineering, and operations support, with emphasis on cloud platforms (AWS/GCP/Azure), IaC tools,

Qualifications

• Bachelor or Master degree with about 10 years in PM, business analysis and operations.
• Experience in project management, vendor and incident/problem/release management & SRE.
• Strong ability to manage senior stakeholders and cross-functional teams.
• Hands-on with cloud platforms (AWS, GCP, Azure) and IaC tools like Terraform.
• Familiar with OpenShift/Kubernetes and DevOps practices.

Responsibilities

• Build and manage relationships with business stakeholders to align priorities and deliver tech solutions.
• Design and deliver solutions across journeys with policy, process, and digital enablers.
• Map requirements to system/technical needs and maintain architectural alignment.
• Manage outsourced vendors and in-house contractors to meet delivery/operation needs.
• Ensure ICT governance, risk management, and compliance across projects and products.
• Plan and manage IT projects, ensuring scope, cost, and schedule alignment.
• Oversee operations, production support, and post-production issue review.
• Define SLOs and track performance; implement monitoring and alerting with vendors/teams.

Skills

Stakeholder management

Business analysis

Vendor management

Cloud platforms

OpenShift/Kubernetes

CI/CD

DevOps practices

JIRA

Observability tools

SRE concepts

Education

Bachelor/Master degree

Tools

Terraform

Elastic/Grafana/Prometheus

CI/CD pipelines

Job description

What the role is:

Applications Management - IT Service Manager/IT Project Manager \\ Applications Management - IT Business Analyst, System Analyst, IT Business Process Engineer \\ Applications Management - Enterprise/Systems Architect

What you will be working on:

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).

• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services

• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards

• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule

• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services

• Manage change request, service request and production support issues and ensure service levels are met

• Review post production issues and identify root cause and work with vendors on preventive measures

• Plan, execute and support system implementation, software/hardware upgrades and security patches

• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets

• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

What we are looking for:

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation

• Experience in project management, vendor management, incident management, problem management, release management & SRE

• Strong experience in managing business, IT and senior stakeholders

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies

• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices

• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous

• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required

• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports

• Familiarity with Government Instruction Manual 8 will be an added advantage

• Good analytical skills, and able to mulit-task and deliver results in a timely manner

• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure

• Excellent technical troubleshooting skills

• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

About Monetary Authority of Singapore

MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.