Lead Executive/Executive, Service Delivery

National Council of Social Service; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore is seeking a role to support the development of effective services and initiatives in collaboration with Social Service Agencies (SSAs) and partners. The successful candidate will help empower service users to live with dignity by coordinating the peer support workstream and managing data, IT systems, and admin processes.

Main duties include leading the peer support workstream, planning engagement events, maintaining IT systems, and

Qualifications

• Project management skills required.
• Event management skills required.
• Basic research and statistics analysis.
• Sector and domain knowledge in social services or public sector.

Responsibilities

• Lead the peer support workstream by coordinating with internal and external stakeholders.
• Support planning and execution of engagement events (Community of Practice, focus groups, employer outreach).
• Manage programme data and IT systems, public listings, and queries.
• Provide logistics and secretariat support for meetings and organize staff/external events.
• Assist procurement and budget tracking.

Skills

Project management

Event management

Basic research

Statistics analysis

Sector knowledge

Job description

What the role is:

[What the role is]

To support team in development of effective services and initiatives in collaboration with Social Service Agencies (SSAs) and other key partners to meet the needs of service users.

What you will be working on:

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Main duties include the following:

1. Lead the Peer Support workstream by working closely with internal and external stakeholders:
   • Manage training workshops by liaising with training partners, ensuring strong data governance, and effective and efficient work processes.
   • Implement and review training curriculum with stakeholders to ensure learners are equipped with necessary knowledge and competencies.
   • Manage end to end process for learners (e.g. applications, screening, placement, training, internship and graduation).
   • Monitor progess with training partners and report to management.
   • Work with training partners to create publicity materials and synergise marketing efforts.
   • Enhance the peer support workstream to strengthen the work that we do.
2. Support the planning and implementation of engagement events (e.g. Community of Practice sessions, focus group discussions, outreach events with employers).
3. Manage and provide support relating to programme data and IT systems:
   • Manage public listings of social services and queries relating to those services.
   • Support Government partners and social service agencies in the use and troubleshooting of IT systems managed by NCSS.
   • Assist with maintenance and enhancement of IT systems as the business user.
4. Manage and coordinate divisional administration and logistics:
   • Provide logistics and secretariat support for regular committee meetings involving key stakeholders and external parties.
   • Support organisation of events for staff and external stakeholders.
   • Support procurement work and tracking of budget utilisation.

What we are looking for:

Personal Competencies:

• Working As One Public Service
• Working Effectively with Citizens and Stakeholders
• Customer Experience Management
• Project Management
• Contract Development & Management
• Design Thinking

Skills Required:

• Project management skills
• Event management skills
• Bascic research and statistics analysis
• Sector/domain knowledge

Experience & Special Certification(s):

Relevant experience with social services and/or public sector programme management will be an added advantage.

Only shortlisted candidates will be notified.

[What we are looking for]

NA

About National Council of Social Service

NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg