Lead, Peer Support Programs & Training

National Council of Social Service (NCSS); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore is seeking a dedicated professional to support the development of effective services and initiatives in collaboration with social service agencies and partners. You will drive the Peer Support workstream, oversee training programs, and manage learner processes end-to-end to empower service users.

The role involves stakeholder engagement, curriculum implementation, data governance, event planning, and administrative coordination to ensure

Qualifications

• Relevant experience with social services and/or public sector programme management will be an added advantage.

Responsibilities

• Lead the Peer Support workstream by working closely with internal and external stakeholders.
• Manage training workshops by liaising with training partners, ensuring strong data governance, and effective and efficient work processes.
• Implement and review training curriculum with stakeholders to ensure learners are equipped with necessary knowledge and competencies.
• Manage end to end process for learners (e.g. applications, screening, placement, training, internship and graduation).
• Monitor progress with training partners and report to management.
• Work with training partners to create publicity materials and synergise marketing efforts.
• Enhance the peer support workstream to strengthen the work that we do.
• Support the planning and implementation of engagement events (e.g. Community of Practice sessions, focus group discussions, outreach events with employers).
• Manage and provide support relating to programme data and IT systems.
• Manage public listings of social services and queries relating to those services.
• Support Government partners and social service agencies in the use and troubleshooting of IT systems managed by NCSS.
• Assist with maintenance and enhancement of IT systems as the business user.
• Manage and coordinate divisional administration and logistics.
• Provide logistics and secretariat support for regular committee meetings involving key stakeholders and external parties.
• Support organisation of events for staff and external stakeholders.
• Support procurement work and tracking of budget utilisation.

Skills

Project management

Event management

Basic research and statistics analysis

Sector/domain knowledge

Job description

National Council of Social Service (NCSS) in Singapore is seeking a dedicated professional to support the development of effective services and initiatives in collaboration with social service agencies and partners. You will drive the Peer Support workstream, oversee training programs, and manage learner processes end-to-end to empower service users.

The role involves stakeholder engagement, curriculum implementation, data governance, event planning, and administrative coordination to ensure