Lead Executive/Executive, Service Delivery

NCS National Council of Social Service; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GovTech in Singapore seeks to strengthen public service through collaborative development of social service initiatives. You will lead the peer support workstream, manage training workshops, and coordinate data and IT systems to empower service users and partners.

Join a team focused on engaging social service agencies, planning events, and improving programme operations with strong governance and stakeholder collaboration.

Qualifications

• Experience in public sector programme management is advantageous.
• Strong communication and facilitation skills for diverse stakeholders.
• Ability to coordinate multiple workstreams including training and events.

Responsibilities

• Lead the Peer Support workstream with internal and external partners.
• Manage training workshops, curricula, and learner progression end-to-end.
• Coordinate engagement events such as Community of Practice sessions and focus groups.
• Support IT systems and data governance for programme information.
• Provide logistics and secretariat support for meetings and events.

Skills

Project management

Event management

Design thinking

Stakeholder collaboration

Data governance

Job description

[What the role is] [What the role is] To support team in development of effective services and initiatives in collaboration with Social Service Agencies (SSAs) and other key partners to meet the needs of service users.

[What you will be working on] [What you will be working on] Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Main duties include the following:

• 1. Lead the Peer Support workstream by working closely with internal and external stakeholders:
  • Manage training workshops by liaising with training partners, ensuring strong data governance, and effective and efficient work processes.
  • Implement and review training curriculum with stakeholders to ensure learners are equipped with necessary knowledge and competencies.
  • Manage end to end process for learners (e.g. applications, screening, placement, training, internship and graduation).
  • Monitor progess with training partners and report to management.
  • Work with training partners to create publicity materials and synergise marketing efforts.
  • Enhance the peer support workstream to strengthen the work that we do.
• 2. Support the planning and implementation of engagement events (e.g. Community of Practice sessions, focus group discussions, outreach events with employers).
• 3. Manage and provide support relating to programme data and IT systems:
  • Manage public listings of social services and queries relating to those services.
  • Support Government partners and social service agencies in the use and troubleshooting of IT systems managed by NCSS.
  • Assist with maintenance and enhancement of IT systems as the business user.
• 4. Manage and coordinate divisional administration and logistics:
  • Provide logistics and secretariat support for regular committee meetings involving key stakeholders and external parties.
  • Support organisation of events for staff and external stakeholders.
  • Support procurement work and tracking of budget utilisation.

[What we are looking for]

Personal Competencies: Working As One Public Service Working Effectively with Citizens and Stakeholders Customer Experience Management Project Management Contract Development & Management Design Thinking Skills Required: Project management skills Event management skills Bascic research and statistics analysis Sector/domain knowledge Experience & Special Certification(s): Relevant experience with social services and/or public sector programme management will be an added advantage.

Only shortlisted candidates will be notified.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore.