Assistant Manager / Manager (Service Delivery)

Government Technology Agency (GovTech); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Government Technology Agency (GovTech) is seeking to oversee development and growth of services meeting the needs of service users in social sectors. You will work with a team to empower service users to live with dignity by shaping strategies and funding assessments.

You will engage stakeholders, partner with SSAs and government bodies, and guide service development to meet prioritised needs with evidence-based delivery and performance monitoring.

Qualifications

• 2 to 7 years experience in human services sector.
• Experience in programme design and/or planning is advantageous.

Responsibilities

• Oversee development and growth of effective services and initiatives for service users.
• Analyse landscape and engage stakeholders to identify needs and gaps.
• Partner with SSAs and government agencies to develop strategies.
• Guide service providers in meeting prioritised needs and improving delivery.
• Set and evaluate output, outcome and impact indicators for services.

Skills

Stakeholder Management

Project Management

Social Service Planning

Monitoring & Evaluation

Policy Knowledge

Job description

[What the role is]

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

1. Implementing service strategies and plans to meet identified needs and gaps:
   • Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
   • Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
   • Guide SSAs in development of services to meet prioritised needs and gaps;
   • Using data and ground experience to improve service delivery;
   • Overseeing assessments of funding proposals of new programmes;
   • Assessing and evaluating current portfolio of initiatives and programmes
2. Strengthen service capacity and capability by partnering service providers to:
   • Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
   • Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
   • Set and/or achieve output, outcome and impact indicators for services;
   • Manage and evaluate their performance;
   • Allocate community funding to critical and needed services;
   • Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
3. Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies Thinking Clearly and Making Sound Judgements Working Effectively with Citizens and Stakeholders Social Service Sector Knowledge Project Management Social Service Planning Monitoring and Impact Evaluation Skills Required Stakeholder Management Skills Influencing, Facilitation and Communication Skills Project Management Skills Experience & Special Certifications 2 to 7 years experience in human services sector Experience in programme design and/or planning is advantageous

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.