Lead Desktop Support Trainer & Knowledge Coach
QUESSCORP SINGAPORE PTE. LTD.
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Job summary
QUESSCORP SINGAPORE PTE. LTD. is seeking an experienced Trainer to enhance Desktop Support capabilities through technical training, documentation, and knowledge management.
The role includes developing SOPs, creating training content, and guiding complex support issues while collaborating with IT teams to improve service delivery. The candidate will maintain up-to-date knowledge of Microsoft technologies, Windows environments, and ITIL practices, and conduct onboarding sessions to promote
Qualifications
- ITE or Diploma in Information Technology or related discipline.
- 5+ years in Desktop Support, IT or technical training.
- Experience creating SOPs, knowledge articles and user guides.
Responsibilities
- Develop, update SOPs, training materials and knowledge articles for Desktop Support.
- Plan and deliver technical training programmes for Desktop Support teams.
- Assess training gaps and conduct onboarding and refresher sessions.
- Evaluate training effectiveness using feedback and performance trends.
- Provide guidance on complex desktop support issues as escalation point.
- Collaborate with IT teams to keep training content aligned with processes.
- Contribute to CoE initiatives and improve training tooling and KPIs.
- Maintain knowledge of Microsoft technologies and IT service management.
Skills
Education
Tools
Job description
QUESSCORP SINGAPORE PTE. LTD. is seeking an experienced Trainer to enhance Desktop Support capabilities through technical training, documentation, and knowledge management.
The role includes developing SOPs, creating training content, and guiding complex support issues while collaborating with IT teams to improve service delivery. The candidate will maintain up-to-date knowledge of Microsoft technologies, Windows environments, and ITIL practices, and conduct onboarding sessions to promote
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