Desktop Support Engineer – Global Team, Customer Focus

RAPSYS TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 36,000 - 58,000

Full time

3 days ago

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Job summary

RAPSYS TECHNOLOGIES PTE. LTD.

in Singapore is seeking a desktop support specialist to troubleshoot user incidents and service requests, resolve client platform issues, and maintain clear communication to ensure timely resolution and excellent customer experience. You will troubleshoot and resolve desktop support incidents for walk-in and onsite roaming users, diagnose platform problems, respond to escalations, provide status updates, and document resolutions in the ticketing system to uphold

Qualifications

Experience supporting government agencies.
Experience supporting large user bases (100+ users).
Ability to work effectively in a team environment.

Responsibilities

Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
Diagnose and address client platform-related problems to restore functionality.
Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
Communicate timely status updates to relevant stakeholders throughout incident resolution.
Deliver a positive customer experience by managing interactions professionally and effectively.
Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
Manage customer expectations and escalate potential issues to Team Lead proactively.