Lead Concierge & Guest Experience Manager

south beach international hotel management pte. ltd.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

south beach international hotel management pte. ltd. is seeking a dedicated guest services professional to respond to guest requests for arrangements and unique needs, ensuring satisfaction and seamless service.

You will coordinate with multiple departments to fulfill requests, monitor operations notes, and maintain high standards of hospitality at all times. Responsibilities include greeting guests, providing information about the property and local area, and following up on outstanding

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Bellperson, Housekeeping, and other departments to resolve guest issues.
• Review shift logs and document pertinent information in logbooks.
• Ensure outstanding requests are prioritized and resolved.
• Monitor inventory and order general office supplies.
• Notify Loss Prevention/Security of guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Serve as a role model and first point of contact for fairness and open communication.
• Report accidents, injuries, and unsafe conditions; follow company policies; maintain confidentiality.
• Welcome and acknowledge all guests; anticipate service needs; assist guests with disabilities; show appreciation.
• Communicate clearly and professionally; answer telephones with proper etiquette.
• Develop and maintain positive working relationships; ensure adherence to quality standards.
• Perform other reasonable job duties as requested by Supervisors.

Job description

south beach international hotel management pte. ltd. is seeking a dedicated guest services professional to respond to guest requests for arrangements and unique needs, ensuring satisfaction and seamless service.

You will coordinate with multiple departments to fulfill requests, monitor operations notes, and maintain high standards of hospitality at all times. Responsibilities include greeting guests, providing information about the property and local area, and following up on outstanding