Last-Mile Logistics Manager | Ops Lead & Team Builder

HI! PARCEL PTE. LTD.; Singapore; On-site; SGD 65,000 - 76,000; Full time

Job summary

HI! Parcel Pte Ltd in Singapore seeks an experienced Delivery Operations Lead to manage daily last-mile activities, oversee drivers and walkers, and ensure timely parcel delivery with partner SLAs. You will optimize processes, drive performance, and coordinate with admin and finance for records and invoicing.

The role requires 3–5 years in logistics, 2+ years in supervision, and strong leadership. Flexibility for weekends/public holidays is needed, with a competitive salary and full-time hours.

Qualifications

• 3–5 years in logistics or delivery operations.
• 2+ years in a supervisory role.
• Strong leadership to manage a multinational workforce.
• Proficiency in Excel or Google Sheets and delivery management/tracking systems.
• Willingness to work weekends and public holidays.

Responsibilities

• Plan and oversee daily last-mile delivery operations to ensure parcels are delivered on time and partner SLAs are met.
• Manage, schedule, and deploy delivery drivers and walkers by allocating routes and coordinating ad-hoc deliveries.
• Track delivery performance indicators and implement corrective actions.
• Serve as the main operational contact for client partners and conduct performance reviews.
• Recruit, onboard, train, and supervise operations staff and delivery personnel.
• Enforce company policies and safety requirements among staff.
• Collaborate with admin and finance teams to maintain delivery records, support invoicing, manage rate cards, and prepare operational reports.
• Investigate and resolve customer complaints and operational incidents.
• Identify and implement process improvements and cost-saving measures.
• Manage vehicle and equipment allocation and coordinate maintenance.

Skills

Leadership

Staff management

Under pressure

Flexibility

Education

Degree qualification

Tools

Excel/Google Sheets

Delivery management systems

Job description

HI! Parcel Pte Ltd in Singapore seeks an experienced Delivery Operations Lead to manage daily last-mile activities, oversee drivers and walkers, and ensure timely parcel delivery with partner SLAs. You will optimize processes, drive performance, and coordinate with admin and finance for records and invoicing.

The role requires 3–5 years in logistics, 2+ years in supervision, and strong leadership. Flexibility for weekends/public holidays is needed, with a competitive salary and full-time hours.