Delivery Operations Lead - Driver & Accounts

MXHL PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

MXHL PTE. LTD. is seeking an Operations Executive in Singapore to support uParcel’s delivery network. You will manage drivers, coordinate dispatch, and oversee key customer accounts to ensure timely deliveries and high service levels.

You will monitor performance metrics, plan routes, and seek improvements to optimise operations while working a 5-day week, with one weekend, and potential for progression to a team lead.

Qualifications

• Proactive attitude and 'can-do' personality.
• Strong time management and multi-tasking.
• Proficient in Microsoft Excel/Word.
• Ability to handle stress during peak seasons.
• Resourceful and provide improvements.
• Familiar with Singapore postal codes and areas.

Responsibilities

• Assign deliveries to drivers in the system and coordinate dispatch.
• Manage and liaise with regular drivers for customer accounts.
• Coordinate drivers to ensure timely and accurate parcel delivery.
• Handle account escalations for key customers and monitor performance.
• Monitor delivery metrics and identify efficiency improvements.
• Plan and oversee delivery routes to maximise productivity and reduce costs.
• Provide training and support to delivery personnel to maintain service standards.
• Ensure KPI targets are met for assigned accounts and assist daily operations.

Skills

Proactive attitude

Time management

Microsoft Excel

Microsoft Word

Stress management

Resourceful

Singapore postal codes

Tools

Excel

Word

Job description

MXHL PTE. LTD. is seeking an Operations Executive in Singapore to support uParcel’s delivery network. You will manage drivers, coordinate dispatch, and oversee key customer accounts to ensure timely deliveries and high service levels.

You will monitor performance metrics, plan routes, and seek improvements to optimise operations while working a 5-day week, with one weekend, and potential for progression to a team lead.