Last-Mile Ops Lead: Data-Driven Efficiency

Best Logistics Technology (Singapore) Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

9 days ago

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Job summary

Best Logistics Technology (Singapore) Pte Ltd is seeking a hands-on Operations professional to oversee daily last-mile delivery activities and ensure targets are met. You will monitor fleet and driver performance, track critical KPIs, and collaborate with warehousing, transport and customer service teams to optimize end-to-end operations.

You will identify inefficiencies, drive data-driven improvements, and participate in capacity planning for new customers and changing daily volumes.

Qualifications

2–5 years of experience in logistics, transportation, last-mile delivery, warehouse or operations.
Experience in fleet, driver or delivery operations is preferred.
Good understanding of last-mile delivery processes and KPIs.
Strong analytical and problem-solving skills with a focus on improving performance.
Comfortable working with Excel, Google Sheets and operational data.
Experience with Power Query or other data visualization tools is an advantage.
Background in coding, programming or process automation will help.
Ability to identify manual processes and develop practical solutions to improve efficiency through automation.
Good communication and coordination skills.
Able to manage multiple priorities and respond quickly to operational issues.

Responsibilities

Oversee daily last-mile delivery operations and ensure the network meets service and performance targets.
Monitor driver and vehicle performance to improve productivity and fleet utilization.
Track KPIs such as D+1/D+2 SLA, OFD performance, delivery success rate, scan compliance and parcel aging.
Review daily performance data to identify gaps in driver productivity, route efficiency and delivery performance.
Take corrective action when performance falls below target and ensure improvement.
Identify and resolve operational issues that may affect delivery performance (manpower, breakdowns, delays).
Collaborate with warehouse, transport, customer service and commercial teams for end-to-end operations.
Support capacity planning for new customers, projects and changes in daily delivery volume.
Develop and improve processes to increase productivity, service quality and reduce costs.
Identify repetitive manual processes and explore automation opportunities.
Support implementation of new systems and data processes to improve network performance.
Prepare regular performance reports and provide data-driven recommendations to management.
Drive continuous improvement towards measurable SLA, productivity and cost improvements.