Laptop Repair Support Specialist

FIXTROX PTE. LTD.; Singapore; Presencial; SGD 27 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional development

Performance bonuses

Friendly environment

Resumo da oferta

iDevice Repair Centre is seeking a motivated Customer Service Specialist to be the first point of contact for customers. You will provide exceptional service, help with inquiries about services and pricing, and support the repair process.

The role involves handling inquiries, processing service orders, and coordinating with the technical team to ensure timely updates on repair status. A positive attitude and strong communication are essential.

Qualificações

• Strong communication and interpersonal skills are required.
• Reliable, with a positive attitude and eagerness to learn about computer hardware.
• Ability to stay calm and professional with challenging situations.
• Excellent organizational skills and attention to detail.
• Capable of handling multiple tasks simultaneously.

Responsabilidades

• Respond to customer inquiries via phone, email, and in person.
• Provide information about services, pricing, and repair processes.
• Handle customer complaints and provide appropriate solutions.
• Process service orders and manage repair tickets.
• Coordinate with the technical team to update repair status.
• Maintain accurate customer records and documentation.
• Follow up with customers to ensure satisfaction.
• Assist in administrative tasks as needed.

Conhecimentos

Clear communication

Interpersonal skills

Customer service

Multitasking

Professionalism

Descrição da oferta de emprego

iDevice Repair Centre is seeking a motivated Customer Service Specialist to be the first point of contact for customers. You will provide exceptional service, help with inquiries about services and pricing, and support the repair process.

The role involves handling inquiries, processing service orders, and coordinating with the technical team to ensure timely updates on repair status. A positive attitude and strong communication are essential.