Customer Service Specialist

FIXTROX PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Professional development

Performance bonuses

Friendly environment

Job summary

iDevice Repair Centre is seeking a motivated Customer Service Specialist to be the first point of contact for customers. You will provide exceptional service, help with inquiries about services and pricing, and support the repair process.

The role involves handling inquiries, processing service orders, and coordinating with the technical team to ensure timely updates on repair status. A positive attitude and strong communication are essential.

Qualifications

• Strong communication and interpersonal skills are required.
• Reliable, with a positive attitude and eagerness to learn about computer hardware.
• Ability to stay calm and professional with challenging situations.
• Excellent organizational skills and attention to detail.
• Capable of handling multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide information about services, pricing, and repair processes.
• Handle customer complaints and provide appropriate solutions.
• Process service orders and manage repair tickets.
• Coordinate with the technical team to update repair status.
• Maintain accurate customer records and documentation.
• Follow up with customers to ensure satisfaction.
• Assist in administrative tasks as needed.

Skills

Clear communication

Interpersonal skills

Customer service

Multitasking

Professionalism

Job description

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers , providing exceptional service and support.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person
• Provide information about our services, pricing, and repair processes
• Handle customer complaints and provide appropriate solutions
• Process service orders and manage repair tickets
• Coordinate with the technical team to ensure timely updates on repair status
• Maintain accurate customer records and documentation
• Follow up with customers to ensure their satisfaction
• Assist in administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware
• Ability to handle challenging situations with professionalism and patience
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:

• Opportunities for professional development and growth
• Performance bonuses
• Friendly and supportive work environment