Application Support (Bank)

GMP RECRUITMENT SERVICES (S) PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

GMP RECRUITMENT SERVICES (S) PTE LTD is seeking an experienced L2 Application Support specialist for banking systems in Singapore. You will investigate incidents, troubleshoot issues, and ensure timely resolutions while monitoring application health and maintaining precise incident logs.

Responsibilities include coordinating with L3 and external vendors, defining SLAs, preparing reports, and supporting service delivery in ITSM-compliant processes.

Qualifications

• Experience in L2 application support within the corporate banking or financial services industry.
• Knowledge of corporate banking applications, including CASA, Loans and Lending, Treasury, Accounting and General Ledger, Payments, Cash Management and Regulatory Reporting (MAS/JFSA).
• Technical experience in Windows Server, Linux Server, application health checks and application troubleshooting.
• Familiarity with IT Service Management (ITSM) principles, preferably ITIL, and incident management tools such as ServiceNow and Jira.
• Good understanding of Azure DevOps, application support and financial institution IT infrastructure; exposure to MAS Technology Risk Management Framework and application software development is an advantage.

Responsibilities

• Provide Level2 (L2) application and technical support for banking systems, including incident investigation, troubleshooting and resolution.
• Monitor application health, maintain user requests and incident logs, and prepare accurate incident reports covering impact, root cause and workarounds.
• Coordinate with L3 support teams and external vendors to manage escalations, define SLAs and monitor SLA compliance.
• Support application operations and service delivery, ensuring timely resolution of incidents and adherence to IT service management procedures.
• Prepare operational reports and documentation for stakeholders, ensuring accurate tracking of user requests, incidents and support activities.

Skills

L2 application support

Incident management

ITSM concepts

Jira

ServiceNow

Azure DevOps

ITIL

Corporate banking knowledge

Tools

ServiceNow

Jira

Azure DevOps

Job description

Responsibilities

• ProvideLevel2(L2)applicationandtechnicalsupportforbankingsystems,includingincident investigation,troubleshootingandresolution.

• Monitorapplicationhealth,maintainuserrequestandincidentlogs,andprepareaccurateincidentreports coveringbusinessimpact,rootcauseandworkaroundmeasures.

• CoordinatewithL3Supportteamsandexternalvendorstomanageescalations,defineservice-levelagreements (SLAs)andmonitorSLAcompliance.

• Supportapplicationoperationsandservicedelivery,ensuringtimelyresolutionofincidentsandadherencetoITservicemanagementprocedures.

• Prepareoperationalreportsanddocumentationforstakeholders,ensuringaccuratetrackingofuserrequests, incidentsandsupportactivities.

Requirements

• ExperienceinL2applicationsupportwithinthecorporatebankingorfinancialservicesindustry.

• Knowledgeofcorporatebankingapplications,includingCASA,LoansandLending,Treasury,AccountingandGeneralLedger,Payments,CashManagementandRegulatoryReporting(MAS/JFSA).

• TechnicalexperienceinWindowsServer,LinuxServer,applicationhealthchecksandapplication troubleshooting.

• FamiliaritywithITServiceManagement(ITSM)principles,preferablyITIL,andincidentmanagementtoolssuchasServiceNowandJira.

• GoodunderstandingofAzureDevOps,applicationsupportandfinancialinstitutionITinfrastructure.Exposure toMASTechnologyRiskManagementFrameworkandapplicationsoftwaredevelopmentisanadvantage.