L1 Support Engineer

Avensys Consulting; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Avensys Consulting is seeking a capable L1 Support Engineer to provide first-line IT support across Singapore sites. You will log incidents, troubleshoot, and escalate to L2 teams while maintaining ticket records and adhering to SOPs and security controls.

The role requires a Diploma in IT or equivalent, 1–2 years of IT support experience, and strong communication skills. Willingness to work 12-hour rotating shifts, nights, weekends and holidays is essential.

Qualifications

• Diploma in IT, Computer Studies or equivalent.
• 1–2 years of IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for security clearance and site access; willing to be deployed across Singapore.

Responsibilities

• Provide first-line support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalate to L2, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers; follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Skills

Windows endpoints

Basic networking

ServiceNow/Jira

SQL basics

Unix/Linux exposure

Customer service

Onsite work

Education

Diploma in IT/Computing

Tools

ServiceNow

Jira

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire highly skilled L1 Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities

• Provide first-line support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalating to L2, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers. Follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Requirements

• Diploma in IT, Computer Studies or equivalent.
• 1–2 years of relevant IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL skills; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for the required security clearance and site access, and willing to be deployed or reassigned across Singapore based on capabilities, skills and operational needs.
• Available for 12-hour rotating shifts, nights, weekends and public holidays.

Good-to-Have

• ITIL/ITSM knowledge and mission-critical support experience.
• Microsoft 365, Excel or Power BI reporting skills.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.