L1 Helpdesk Support

AvePoint; Singapore; On-site; SGD 27,900 - 39,060; Full time

Job summary

A leading company in data security is seeking an L1 Helpdesk Support professional to provide first-level assistance to internal users. This full-time role is ideal for customer-oriented individuals eager to learn; no technical experience required as comprehensive training will be provided. Join a collaborative team focusing on excellent customer service in an entry-level position.

Qualifications

• No prior technical background required; training will be provided.
• Basic understanding of computers and email systems is an advantage.

Responsibilities

• Provide first-level support to internal users via email and phone.
• Log, track, and follow up on support tickets.
• Assist with basic troubleshooting for common user issues.

Skills

Good communication

Interpersonal skills

Detail-oriented

Job description

Beyond Secure.
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

L1 Helpdesk Support

Location: Singapore

Employment Type: Full-Time

Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

Key Responsibilities

• Provide first-level support to internal users primarily via email and occasionally over the phone.
• Log, track, and follow up on support tickets to ensure timely resolution.
• Escalate issues to the appropriate technical team when required.
• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).
• Maintain accurate records of service requests and communications.
• Ensure a high level of customer service and follow-up.

Requirements

• No prior technical background is required – training will be provided.
• Good communication and interpersonal skills.
• Detail-oriented and able to follow standard operating procedures.
• Basic understanding of computers and email systems is an advantage.
• Able to work independently and as part of a team.
• Singaporean only

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Data Security Software Products

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