1st Line IT Support Engineer — Rotating Shifts

Avensys Consulting; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Avensys Consulting is seeking a capable L1 Support Engineer to provide first-line IT support across Singapore sites. You will log incidents, troubleshoot, and escalate to L2 teams while maintaining ticket records and adhering to SOPs and security controls.

The role requires a Diploma in IT or equivalent, 1–2 years of IT support experience, and strong communication skills. Willingness to work 12-hour rotating shifts, nights, weekends and holidays is essential.

Qualifications

• Diploma in IT, Computer Studies or equivalent.
• 1–2 years of IT support experience.
• Knowledge of Windows endpoints, basic networking, peripherals and ServiceNow/Jira.
• Structured troubleshooting and basic SQL; Unix/Linux exposure is beneficial.
• Clear communication, customer service and ability to work independently onsite.
• Eligible for security clearance and site access; willing to be deployed across Singapore.

Responsibilities

• Provide first-line support for workstations, peripherals, applications and connectivity across assigned Singapore sites.
• Log, prioritise, troubleshoot and resolve incidents and requests within SLA.
• Collect diagnostic evidence and escalate to L2, infrastructure, application or vendor teams.
• Respond to outages and service degradation and provide timely updates.
• Maintain accurate ticket records, daily reports and shift handovers; follow SOPs, security controls and site-access requirements.
• Support trend analysis, automation and service improvements.

Skills

Windows endpoints

Basic networking

ServiceNow/Jira

SQL basics

Unix/Linux exposure

Customer service

Onsite work

Education

Diploma in IT/Computing

Tools

ServiceNow

Jira

Job description

Avensys Consulting is seeking a capable L1 Support Engineer to provide first-line IT support across Singapore sites. You will log incidents, troubleshoot, and escalate to L2 teams while maintaining ticket records and adhering to SOPs and security controls.

The role requires a Diploma in IT or equivalent, 1–2 years of IT support experience, and strong communication skills. Willingness to work 12-hour rotating shifts, nights, weekends and holidays is essential.