L1 IT Support Engineer (West) at THE HACENS TALENT PTE. LTD.

THE HACENS TALENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

THE HACENS TALENT PTE. LTD. in Clementi, Singapore is seeking an L1 IT Support Engineer (West) to join on-site operations. The role focuses on end-user support, incident handling, and coordination with vendors for IT equipment.

You will assist IT Specialists, help deploy new IT projects, manage patching and onboarding/offboarding, and maintain documentation while upholding company IT policies. Minimum 1 year experience and an ITE/diploma are required.

Qualifications

• 1 year of Level 1 IT Support with end-user experience required.
• ITE or Diploma in Computer-related field required.
• Team player with initiative to resolve issues.

Responsibilities

• Support IT Projects
• Assists IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.
• Coordinate with vendors for Zebra mobile computers, tablets and IT equipment repair and related services.
• Provide IT technical support to end users (PC hardware & software, Windows & Office, network, printers, mobile devices, etc.).
• Update the helpdesk on daily incidents and tickets; maintain confidentiality.

Skills

End-user support

Team player

Education

ITE/ Diploma in Computer related

Tools

BeyondTrust

MS Windows & Office

Job description

L1 IT Support Engineer (West) at THE HACENS TALENT PTE. LTD. in Clementi, S00, SG.

This Full time on site position offers great opportunities for career growth.

Job Overview and Responsibilities :

• Support IT Projects
• Assists IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.

Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity. Maintain confidentiality and comply with our IT policies.

Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

Web Help Desk

• Primary Support for end user support including user onboarding and offboarding.

Minimum requirements :

• At least 1 year Level 1 IT Support with End User experience.
• Minimum ITE/ Diploma in Computer related.
• Team player with initiative to resolve issues.