L1 IT Support Engineer (Desktop Support)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. in Singapore is seeking an L1 IT Support Engineer to provide essential technical assistance to end users and support daily business operations.

You will troubleshoot IT issues, deploy peripherals, and help maintain IT assets in a professional environment that values hands-on learning and clear documentation.

Qualifications

• 2–4 years of IT helpdesk or desktop support experience.
• Good knowledge of Windows operating systems and common office apps.
• Familiarity with Microsoft 365 and Outlook is preferred.
• Experience with IT ticketing systems and remote-support tools is an advantage.

Responsibilities

• Provide first-level technical support to clients onsite, over the phone, via email, and remote tools.
• Install, configure and troubleshoot desktops, laptops, monitors, printers, and mobile devices.
• Support Microsoft 365, Outlook, and standard business applications.
• Assist with user account management including password resets and new-user setup.
• Diagnose and resolve hardware, software, printing, and connectivity issues.
• Perform basic network troubleshooting including LAN, Wi‑Fi, IP configurations, and switches.
• Record and manage incidents using the ticketing system with accurate documentation.
• Escalate complex issues to L2 engineers or external vendors.
• Maintain IT asset records and technical documentation.
• Ensure compliance with client security policies and change-control procedures.

Skills

Desktop support

Windows OS knowledge

Troubleshooting

End-user support

Documentation

Education

Diploma in Information Technology or Computer Engineering

ITE Nitec or Higher Nitec qualifications

Tools

IT ticketing systems

Remote-support tools

Endpoint security solutions

Active Directory

Job description

Job Highlights

• Permanent employment opportunity
• Attractive salary of up to $3500 + Variable Bonuses
• 5-day work week
• Convenient location at Pasir Panjang
• Opportunity to gain hands-on IT infrastructure and technical support experience

Job Summary

Join our team as an L1 IT Support Engineer and provide essential technical assistance to end users. Be part of a professional IT support environment where you can develop your technical skills, troubleshoot IT issues and support daily business operations.

Key Responsibilities

• Provide first-level technical support to clients through onsite visits, phone calls, emails and remote-support tools.
• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and other IT peripherals.
• Provide technical support for Microsoft Windows, Microsoft 365, Outlook, web browsers and standard business applications.
• Assist with user account management, including password resets, account unlocking, access checks and new-user setup.
• Diagnose and resolve common hardware, software, printing, PC performance and connectivity issues.
• Perform basic network troubleshooting involving LAN, Wi-Fi, IP configurations, network cables, switches and access points.
• Assist with PC deployment, equipment replacement, software installation, system patching, antivirus checks and data migration.
• Record and manage incidents and service requests through the ticketing system, ensuring accurate documentation and timely updates.
• Escalate complex or unresolved technical issues to L2 engineers, network engineers, systems engineers or external vendors.
• Maintain IT asset records, equipment checklists, technical documentation and user guides.
• Ensure compliance with client IT security policies, safety guidelines, change-control procedures and data protection requirements.

Job Requirements

• Diploma in Information Technology, Computer Engineering or a related discipline. Candidates with relevant ITE Nitec or Higher Nitec qualifications may also be considered.
• Preferably 2–4 years of experience in IT helpdesk, desktop support, field support or end-user technical support.
• Good knowledge of computer hardware, Windows operating systems and common office applications.
• Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, network cabling, switches and access points.
• Familiarity with Microsoft 365, Outlook, Active Directory and user account administration is preferred.
• Experience with IT ticketing systems, remote-support tools and endpoint security solutions will be an advantage.
• Able to perform structured troubleshooting, follow technical procedures and maintain clear documentation.

Relevant Certifications (Advantageous)

• CompTIA A+
• Microsoft Fundamentals
• ITIL Foundation
• Other relevant IT support or technical certifications

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