Data Centre Operations Engineer (DC Ops)

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a responsible Data Centre Operations Engineer to support daily data centre operations and ensure smooth running of critical IT infrastructure. You will monitor infrastructure, handle incidents and service requests, and provide operational support to maintain service availability.

The ideal candidate has an IT diploma or equivalent, basic server and networking knowledge, familiarity with ServiceNow, and the ability to follow procedures and work

Qualifications

• NITEC, Higher NITEC or Diploma in IT, Computer Engineering, Information Technology or related disciplines.
• Experience in data centre operations, IT infrastructure monitoring, NOC or IT support will be an advantage.
• Basic understanding of servers, networking, hardware and data centre environments.
• Familiarity with ticketing systems such as ServiceNow is advantageous.
• Able to follow operational procedures and handle incident escalations effectively.
• Good communication skills, responsible attitude and willingness to learn.
• Able to work independently and as part of a team.

Responsibilities

• Monitor data centre infrastructure, servers, network equipment and system alerts to ensure smooth operations.
• Perform daily operational checks and identify potential system issues.
• Create, update and manage incident and service request tickets using ITSM tools such as ServiceNow.
• Escalate incidents and technical issues to the relevant support teams according to established procedures.
• Perform basic troubleshooting and first-level technical support for infrastructure-related incidents.
• Support hardware installation, replacement, cabling and basic equipment checks when required.
• Conduct routine data centre health checks and maintain operational logs.
• Coordinate with internal technical teams and vendors for incident resolution and maintenance activities.
• Follow standard operating procedures, escalation processes and data centre security guidelines.
• Prepare shift handover reports and ensure proper documentation of outstanding issues.
• Candidates with relevant IT knowledge and limited working experience are welcome to apply.
• Willing to work in Tuas and perform shift duties.

Skills

Data centre operations

IT infrastructure monitoring

IT support

Servers

Networking

ServiceNow familiarity

Communication skills

Teamwork

Education

NITEC / Higher NITEC / Diploma in IT or related

Tools

ServiceNow

Job description

Work Location: Tuas, Singapore

Job Overview

We are looking for a responsible and proactive Data Centre Operations Engineer to support daily data centre operations and ensure smooth running of critical IT infrastructure. The successful candidate will be involved in infrastructure monitoring, incident management, ticket handling and operational support to maintain service availability and minimize disruptions.

Key Responsibilities

• Monitor data centre infrastructure, servers, network equipment and system alerts to ensure smooth operations.
• Perform daily operational checks and identify potential system issues.
• Create, update and manage incident and service request tickets using ITSM tools such as ServiceNow.
• Escalate incidents and technical issues to the relevant support teams according to established procedures.
• Perform basic troubleshooting and first-level technical support for infrastructure-related incidents.
• Support hardware installation, replacement, cabling and basic equipment checks when required.
• Conduct routine data centre health checks and maintain operational logs.
• Coordinate with internal technical teams and vendors for incident resolution and maintenance activities.
• Follow standard operating procedures, escalation processes and data centre security guidelines.
• Prepare shift handover reports and ensure proper documentation of outstanding issues.
• Candidates with relevant IT knowledge and limited working experience are welcome to apply.
• Willing to work in Tuas and perform shift duties.

Requirements

• NITEC, Higher NITEC or Diploma in IT, Computer Engineering, Information Technology or related disciplines.
• Experience in data centre operations, IT infrastructure monitoring, NOC or IT support will be an advantage.
• Basic understanding of servers, networking, hardware and data centre environments.
• Familiarity with ticketing systems such as ServiceNow is advantageous.
• Able to follow operational procedures and handle incident escalations effectively.
• Good communication skills, responsible attitude and willingness to learn.
• Able to work independently and as part of a team.