Knowledge Management & Operations Specialist (Hybrid)

PAN & COMPANY PTE. LTD.; Singapore; Hybrid; SGD 47,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Pan & Company Pte Ltd is hiring a Knowledge Management & Operations Assistant for a 12-month renewable contract in Singapore. The role provides operational support across knowledge repositories, document management, publication workflows and collaboration platforms.

Reporting to the Head of Knowledge Management, you will maintain intranets, manage document lifecycle, and support KM workflows while working in a hybrid environment with a competitive benefits package.

Qualifications

• A Diploma or relevant qualification in Knowledge Management, Information Management, Library & Information Science, Business Administration, Communications, Information Technology, or related discipline.
• Relevant experience in knowledge management, document/records management, intranet administration, information management or corporate/office operations.
• Experience maintaining document repositories, databases, trackers or workflow management systems would be highly relevant.
• Good working knowledge of the Microsoft 365 environment, particularly SharePoint, Teams, Forms and OneDrive.
• Strong proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Responsibilities

• Maintain and update the organisation's intranet, knowledge repositories and document libraries, ensuring information is current, accurate and appropriately organised.
• Coordinate with internal content owners on regular review, updating and archiving of information and knowledge assets.
• Support document and records management, including document classification, metadata tagging, indexing, version control and document lifecycle processes.
• Maintain policies, guidelines, templates, reference materials and other organisation-wide documents within the appropriate repositories.
• Monitor document review and expiry dates and coordinate follow-ups with relevant document owners.
• Support the migration and consolidation of documents into centralised repositories.
• Administer knowledge management workflows, databases and trackers, including publication and knowledge product registries.
• Track publications and other knowledge products through internal review and approval workflows, ensuring progress and outstanding actions are monitored.
• Maintain internal submission forms, SharePoint Lists, office schedule trackers, meeting and stakeholder engagement repositories and other administrative systems.
• Maintain publication-related information and metadata, including authorship and contribution records.
• Compile periodic reports, statistics and management information relating to knowledge management activities and knowledge products.
• Support the ongoing improvement of KM processes, workflows and collaboration tools.

Skills

Knowledge Management

Information Management

Library Science

Office Administration

Stakeholder coordination

Multicultural teamwork

Education

Diploma in Knowledge Management

Tools

SharePoint

Teams

Forms

OneDrive

Microsoft Excel

PowerPoint

Power Automate

Power BI

Job description

Pan & Company Pte Ltd is hiring a Knowledge Management & Operations Assistant for a 12-month renewable contract in Singapore. The role provides operational support across knowledge repositories, document management, publication workflows and collaboration platforms.

Reporting to the Head of Knowledge Management, you will maintain intranets, manage document lifecycle, and support KM workflows while working in a hybrid environment with a competitive benefits package.