Associate/Assistant Director, Knowledge Management officer (Contract)

sggovterp; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

sggovterp is seeking an experienced Knowledge Management professional to support the migration of information to government collaboration platforms and to guide departments on governance, setup and management of sites. You will develop initiatives to improve capture, organization and reuse of knowledge, and work with stakeholders to enhance processes and user adoption.

The role involves coordinating with various MAS departments, managing content lifecycle, and driving effective knowledge sharing

Qualifications

• Relevant qualifications in knowledge management, information management, or related disciplines.
• Experience in knowledge sharing, content management or user adoption.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Support migration of information to Whole-of-Government collaboration platforms.
• Guide departments in usage, governance, setup and management of collaboration sites.
• Develop and implement knowledge management initiatives to improve capture, organization and reuse.
• Review and improve knowledge management processes and practices with stakeholders.
• Assist in knowledge capture and information organization to improve accessibility and reuse.
• Support communications, training and user engagement to encourage adoption of new tools.
• Identify opportunities to improve effectiveness of knowledge management initiatives.

Skills

Knowledge management

Stakeholder engagement

Communication

Analytical thinking

Organisational skills

Multitasking

Education

Qualifications in knowledge management / information systems

Tools

Microsoft 365

SharePoint

Job description

What the role is

The Enterprise Knowledge Department partners other MAS departments to manage MAS' knowledge assets, by formulating and implementing information and data governance policy.

What you will be working on

• Support activities relating to the migration of information and content to Whole-of-Government collaboration platforms.
• Guide and support departments in the usage, adoption, governance, setup and management of collaboration sites, including site ownership, permissions, information organisation and content lifecycle management.
• Develop and implement knowledge management initiatives that improve the capture, organisation, sharing and reuse of organisational knowledge.
• Work with stakeholders to review and improve knowledge management processes, guidance and practices.
• Assist in knowledge capture, transfer and information organisation activities to improve knowledge accessibility and reuse.
• Support communications, training and user engagement activities to encourage the adoption of new knowledge management tools and ways of working.
• Gather feedback and identify opportunities to improve the effectiveness of knowledge management initiatives.

What we are looking for

• Relevant qualifications in knowledge management, information management, information systems, business administration or a related discipline.
• Relevant experience in knowledge management, information management, change management, content management or a related field.
• Experience supporting projects involving knowledge sharing, collaboration, content management or user adoption
• Familiarity with collaboration and productivity platforms (e.g. Microsoft 365, SharePoint or similar solutions) is preferred but not essential
• Strong stakeholder engagement and communication skills, with the ability to work with business and technology stakeholders.
• Strong analytical, organisational and problem-solving skills.
• You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments..

This is a 1-year contract. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.