Digital Knowledge (KMS) & Intranet Specialist / CBD / Contract

Manpower Singapore; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Manpower Singapore is seeking an organized Knowledge Management Administrator to support the KM function by maintaining knowledge assets, repositories, and workflows across the organization.

You will collaborate with content owners, manage intranet publishing, document controls, and reporting, ensuring information is accurate, accessible, and properly indexed.

Qualifications

• Diploma in Knowledge Management, Information Management, or related discipline.
• Experience in knowledge management, document management, records administration, intranet administration, or office operations.
• Experience in maintaining document repositories, databases, trackers, or workflow management systems.
• Experience in administering SharePoint sites and Microsoft 365 applications.

Responsibilities

• Knowledge Base: maintain intranet repositories, ensure content is current and accurate.
• Document management: manage documents, policies, templates, and lifecycle processes.
• Workflow support: publish, review, and monitor knowledge products through stages.
• Reports: compile KM activity statistics and maintain registries and databases.
• Collaboration: coordinate with content owners and support metadata tagging and indexing.

Skills

Knowledge management

Document management

Intranet administration

SharePoint

Microsoft 365

Power Automate

Power BI

Metadata tagging

Content indexing

Stakeholder management

Education

Diploma in Knowledge Management

Tools

SharePoint

Microsoft 365

Power Automate

Power BI

Job description

Summary

Provide operational and administrative support for the company's Knowledge Management function by ensuring that knowledge assets, repositories, workflows, and collaboration platforms are effectively maintained and administered.

Responsibilities:

1. Knowledge Base (Intranet) Administration and Maintenance

• Maintain and update intranet and knowledge repositories.
• Ensure content remains current, accurate, and properly organized.
• Manage publishing schedules and archive outdated information.
• Coordinate with content owners to review and refresh information periodically.
• Support metadata tagging, document classification, and content indexing.

2. Document and Records Management

• Maintain KM-related documents, policies, guidelines, templates, and reference materials.
• Ensure documents are stored in the correct repositories and remain accessible to staff.
• Monitor document review and expiry dates and follow up with document owners.
• Support version control and document lifecycle management processes.
• Assist with migration and consolidation of documents into centralized repositories.

3. Workflow and Administrative Support

• Publication and knowledge product registries and databases;
• Publication review and approval workflow, including monitoring the progress of knowledge products through all review stages;
• Meeting and stakeholder engagement repositories;
• Internal submission forms, SharePoint lists, and automated workflows;
• Publication-related metadata and reporting, including authorship and contribution allocation records.
• Compile, maintain, and generate periodic reports and statistics related to KM activities and knowledge products.

Requirements

• Diploma in Knowledge Management, Information Management, Business Administration, Library and Information Science, Communications, Information Technology, or other related disciplines.
• Experience in knowledge management, document management, records administration, intranet administration, or office operations
• Experience in maintaining document repositories, databases, trackers, or workflow management systems
• Experience in administering SharePoint sites and Microsoft 365 applications

Technical Skills

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good working knowledge of Microsoft 365 applications, including SharePoint, Teams, Forms, and OneDrive.
• Familiarity with Power Automate, Power BI, or other workflow automation and reporting tools will be a plus
• Basic understanding of document management, records management, metadata, and information classification principles
• Organizational and administrative skills with attention to detail.
• Good coordination and stakeholder management skills.
• Ability to manage multiple priorities and meet deadlines.
• Good written and verbal communication skills.
• Self-motivated, proactive, and able to provide timely support to internal stakeholders.
• Ability to work independently and collaboratively in a multicultural environment.
• Willingness to learn new technologies and systems.

EA License No.: 02C3423 | Personnel Reg No.: R2089914