Kids Chess Center Operations & Customer Success Lead

Story Time Chess; Singapore; Presencial; SGD 31.248 - 39.060; Jornada completa

Descripción de la vacante

Chess at Three Singapore is seeking a friendly, organized operations coordinator to join our Katong V team. You will be the first point of contact for families, handling inquiries via WhatsApp, calls, and walk-ins, and support class sign-ups, onboarding, billing, and rescheduling.

You will oversee daily centre operations, manage inventory and logistics, and provide event support for camps and workshops. You’ll coordinate with tutors on scheduling and payroll, ensuring smooth administrative

Responsabilidades

• Serve as the first point of contact for customer enquiries via WhatsApp, calls, and walk-ins
• Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs
• Build lasting relationships with customers to ensure satisfaction and retention
• Oversee the daily operations of our Katong V centre — ensuring a welcoming, organized, and tidy environment
• Manage inventory, supplies, and logistics to keep the centre running smoothly
• Provide support for holiday camps, workshops, and special events
• Coordinate with our team of tutors on scheduling, staffing, and training sessions
• Track and confirm hours worked for payroll
• Ensure all tutor-related administrative processes run efficiently

Descripción del empleo

Chess at Three Singapore is seeking a friendly, organized operations coordinator to join our Katong V team. You will be the first point of contact for families, handling inquiries via WhatsApp, calls, and walk-ins, and support class sign-ups, onboarding, billing, and rescheduling.

You will oversee daily centre operations, manage inventory and logistics, and provide event support for camps and workshops. You’ll coordinate with tutors on scheduling and payroll, ensuring smooth administrative