General Manager Education & Enrichment Operations

Chess Grande Pte Ltd; Singapore; On-site; SGD 45,000 - 50,000; Full time

Job summary

Chess Grande is a growing chess education company in Singapore seeking a capable General Manager to oversee daily operations and lead the operational team. The role involves coordinating with coaching leadership, schools, and parents to ensure high-quality programme delivery.

The ideal candidate will bring 3+ years in operations or centre management, strong people leadership, and a proactive approach to improving processes.

Qualifications

• At least 3 years of experience in operations, centre management, programme management or related supervisory role.
• Demonstrated experience supervising employees and coordinating operational activities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and Google Sheets.

Responsibilities

• Oversee day-to-day operations of the centre, programmes, private lessons and enrichment activities.
• Coordinate with coaching leadership, partner schools and parents to ensure high-quality delivery.
• Lead planning and execution of events, camps and company activities.
• Monitor budgets and resource requirements; establish efficient systems and processes.

Skills

Operations management

Team leadership

Communication

Problem solving

Excel/Google Sheets

Tools

Excel

Google Sheets

Job description

About the Role

Chess Grande is a growing chess education company in Singapore, providing enrichment programmes for children through our learning centre, partner schools, private coaching, holiday camps, tournaments and special events.

As we continue to expand our programmes and operations, we are looking for a capable and independent General Manager to oversee our daily business activities and lead our operational team.

This is an opportunity for an experienced education or operations professional to take on a broader leadership role within a growing company.

About the Role

Company: Chess Grande Pte Ltd

Location: Singapore

Salary: S$4000- 4,500 per month

Employment Type: Full-Time

About Chess Grande

Chess Grande is a growing chess education company in Singapore, providing enrichment programmes for children through our learning centre, partner schools, private coaching, holiday camps, tournaments and special events.

As we continue to expand our programmes and operations, we are looking for a capable and independent General Manager to oversee our daily business activities and lead our operational team.

This is an opportunity for an experienced education or operations professional to take on a broader leadership role within a growing company.

About the Role

The General Manager will be responsible for ensuring the smooth and effective operation of Chess Grande's programmes, employees, facilities and customer service.

You will oversee the operational team, coordinate with our coaching leadership, maintain relationships with schools and parents, and ensure that programmes and events are professionally delivered.

We are looking for someone who is confident making decisions, solving problems, managing people and taking ownership of business operations.

The successful candidate should be comfortable working independently and establishing practical systems to improve efficiency and accountability.

Key Responsibilities

Business Operations

• Oversee the day-to-day operations of Chess Grande's centre, school programmes, private lessons and enrichment activities.
• Ensure programmes are properly staffed, organised and delivered.
• Identify and resolve operational problems independently.
• Establish and improve operational procedures.
• Monitor administrative processes, programme schedules and operational deadlines.

Team Leadership

• Supervise and manage the operational team.
• Assign responsibilities, establish expectations and monitor performance.
• Conduct regular management meetings and staff briefings.
• Address employee performance and operational concerns.
• Coordinate recruitment, onboarding and staffing requirements.
• Work closely with the Chess Coaching Coordinator on coach deployment and replacement arrangements.

School and Parent Relations

• Maintain professional relationships with partner schools.
• Respond to operational feedback and complaints.
• Handle escalated parent concerns.
• Ensure high standards of customer service.
• Coordinate appropriate solutions to service and programme delivery issues.

Event and Programme Management

• Lead the planning and execution of tournaments, holiday camps, student activities and company events.
• Develop event plans, timelines, budgets and operational requirements.
• Establish event objectives and performance indicators.
• Coordinate staffing, logistics, equipment and venue arrangements.
• Conduct pre-event reviews and staff briefings.
• Supervise event execution and resolve operational problems.
• Conduct post-event reviews and recommend improvements.
• Develop engaging and enjoyable experiences for participants and families.

Financial and Resource Management

• Monitor basic operational budgets and expenditure.
• Review programme costs and resource requirements.
• Identify opportunities to improve operational efficiency.
• Oversee facilities, equipment and purchasing requirements.
• Ensure appropriate documentation and approval of expenditure.

Reporting and Continuous Improvement

• Prepare weekly operational updates for the Managing Director.
• Identify operational risks and recommend solutions.
• Monitor team performance and outstanding responsibilities.
• Establish practical management and reporting systems.
• Implement improvements that support the company's continued growth.

Requirements

• At least 3 years of relevant experience in operations, centre management, programme management or a related supervisory role.
• Prior experience in education, tuition, enrichment, student care or a similar service-oriented industry is strongly preferred.
• Demonstrated experience supervising employees and coordinating operational activities.
• Strong communication and interpersonal skills.
• Confidence handling parents, customers and external partners.
• Strong organisational and problem-solving abilities.
• Ability to make independent decisions and take responsibility for outcomes.
• Comfortable using Microsoft Excel, Google Sheets and other basic administrative systems.
• Willingness to attend evening programmes, weekend activities, school visits and company events as required.

Knowledge of chess is not required. Experience in chess or enrichment education is an advantage.

Who We Are Looking For

We are particularly interested in candidates who:

• Take initiative rather than wait for instructions.
• Are comfortable managing people and holding them accountable.
• Remain calm and professional when problems arise.
• Can communicate confidently with parents, schools and employees.
• Enjoy building efficient systems and improving processes.
• Are practical, resourceful and hands‑on.
• Want to take ownership of a growing business's daily operations.

Why Join Chess Grande

• Take on a meaningful leadership position in a growing education company.
• Work directly with the Managing Director.
• Have genuine responsibility and decision‑making authority.
• Lead a team across different educational programmes.
• Contribute to the development of new programmes, events and operational systems.
• Play an important role in Chess Grande's continued growth and expansion.

Salary: S$4000 - 4500 per month