Key Account Support Specialist - 1-Year Contract

PERSOL; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

PERSOL is seeking a Customer Service professional for a 1 year contract in Singapore. Location: Seletar. Working hours 8AM-5PM. Responsible for supporting key account managers, handling internal sales, and coordinating with plant production and logistics to ensure timely shipments.

Ideal candidate has 3+ years in customer service, strong communication and time management, and experience with ERP systems like QAD, SAP or Oracle. Occasional overtime and travel may be required.

Qualifications

• 3+ years of experience in customer service or a related role, preferably within the chemical industry.
• Excellent communication and time management.
• Capable of managing multiple accounts and handling escalated cases simultaneously.
• Comfortable with occasional overtime and short period business travel as needed.

Responsibilities

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance.
• Internal sales to support to capture ad-hoc demand through available business channel.
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary.
• Promptly respond to customer quotes, orders, enquiries, and invoicing issues in an integral and professional manner.
• Coordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
• Provide regular feedback on customer needs and orders to Sales team.

Skills

Customer service

Time management

Multi-account handling

Communication

Tools

QAD

SAP

Oracle

Job description

PERSOL is seeking a Customer Service professional for a 1 year contract in Singapore. Location: Seletar. Working hours 8AM-5PM. Responsible for supporting key account managers, handling internal sales, and coordinating with plant production and logistics to ensure timely shipments.

Ideal candidate has 3+ years in customer service, strong communication and time management, and experience with ERP systems like QAD, SAP or Oracle. Occasional overtime and travel may be required.