Key Accounts Customer Service Executive (1-Year Contract)

PERSOL; Singapore; On-site; SGD 39,000 - 47,000; Part time

Benefits offered by this job

5-day work week

Office-based

Job summary

PERSOL in Singapore is seeking a Customer Service Executive to support key accounts and ensure smooth order processing. The role is office-based at the Seletar Office, with a 5-day work week and standard 8:00am–5:00pm hours.

The ideal candidate has a college degree and 3+ years in customer service, with strong communication and multi-account handling skills. ERP experience (QAD, SAP, Oracle) is preferred. Overtime and occasional travel may be required.

Qualifications

• College degree or above.
• 3+ years of customer service experience.
• Excellent communication and time management.
• Able to manage multiple accounts and handle escalations.
• Willing to work overtime and travel occasionally.

Responsibilities

• Support Key account Managers to maintain and support customer relationship, improve business engagement and performance.
• Internal sales to support to capture ad-hoc demand through available business channel.
• Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary.
• Experience in ERP systems (QAD, SAP, Oracle).
• Respond to quotes, orders, enquiries, and invoicing issues professionally and promptly.
• Accurate data entry, especially product names, batch numbers, and specifications.
• Coordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment.
• Proactive in communication with external customers and internal operations.
• Coordinate customer complaints with relevant area functions.
• Set priorities and support business directions.
• Quickly learn products and services to answer simple inquiries.
• Provide regular feedback on customer needs and orders to Sales team.
• Maintain high housekeeping standards in general office area.

Skills

Customer service

Communication

Time management

Education

College degree or above

Tools

QAD

SAP

Oracle

Job description

PERSOL in Singapore is seeking a Customer Service Executive to support key accounts and ensure smooth order processing. The role is office-based at the Seletar Office, with a 5-day work week and standard 8:00am–5:00pm hours.

The ideal candidate has a college degree and 3+ years in customer service, with strong communication and multi-account handling skills. ERP experience (QAD, SAP, Oracle) is preferred. Overtime and occasional travel may be required.