Key Account Manager

eriks private ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

eriks private ltd is seeking a Key Account Manager for IKAM & OEM in Singapore. The role focuses on growing strategic accounts, managing contracts, and delivering integrated supply chain solutions across procurement, engineering, and operations.

The successful candidate will lead commercial discussions, optimize inventory, and drive value through cost-saving initiatives while maintaining strong customer partnerships and performance reviews with client management teams.

Responsibilities

• Develop and execute account growth strategies to achieve and exceed sales, profitability, and margin targets.
• Identify and secure new business opportunities within existing and prospective customer accounts.
• Build strong relationships with Procurement, Operations, Maintenance, Engineering, and Supply Chain stakeholders.
• Promote MRO supply chain solutions, engineering stores management, inventory optimization, and integrated supply services.
• Lead commercial discussions, contract negotiations, pricing reviews, and service expansion initiatives.
• Prepare and present value propositions, business cases, and performance reviews to customer management teams.
• Drive customer retention, account expansion, and long-term strategic partnerships.
• Maintain a healthy pipeline of growth opportunities and deliver against annual business objectives.

Job description

Key Account Manager – IKAM & OEM

Key Responsibilities

Sales & Business Development

• Develop and execute account growth strategies toachieve and exceed sales, profitability, and margin targets.
• Identify and secure new business opportunitieswithin existing and prospective customer accounts.
• Build strong relationships with Procurement,Operations, Maintenance, Engineering, and Supply Chain stakeholders.
• Promote MRO supply chain solutions, engineeringstores management, inventory optimization, and integrated supply services.
• Lead commercial discussions, contractnegotiations, pricing reviews, and service expansion initiatives.
• Prepare and present value propositions, businesscases, and performance reviews to customer management teams.
• Drive customer retention, account expansion, andlong-term strategic partnerships.
• Maintain a healthy pipeline of growthopportunities and deliver against annual business objectives.

Key Account & Contract Management

• Ensure all contractual commitments and servicelevel agreements (SLAs) are achieved or exceeded.
• Deliver customer value through:
  • Priceand cost-saving initiatives
  • Engineeringbenefit programs
  • Inventoryoptimization projects
  • Warehouseimprovement initiatives
  • Processefficiency improvements
• Review, understand, and execute complex contractterms and commercial agreements.
• Conduct regular customer business reviews anddevelop action plans to improve performance and customer satisfaction.
• Monitor account profitability and workingcapital performance.
• Provide accurate operational, financial, and KPIreporting to both customer and company leadership teams.

Site Operations Management

• Lead onsite teams responsible for:
• Procurement
• EngineeringStores Operations
• WarehouseManagement
• InventoryControl
• Material Planning and Replenishment
• Ensure site operations achieve agreed profitability, service levels, and inventory targets.
• Drive operational excellence and continuous improvement programs across customer sites.
• Establish performance metrics and monitor operational KPIs.
• Ensure resources, processes, and systems effectively support customer requirements.
• Promote a customer-focused culture while maintaining operational discipline and compliance.

Procurement & Supply ChainManagement

• Manage sourcing and procurement activities to ensure uninterrupted supply of MRO materials.
• Develop strong supplier relationships to optimize cost, quality, and service performance.
• Leverage preferred suppliers and strategic sourcing agreements wherever possible.
• Identify opportunities to reduce inventory costs and improve working capital efficiency.
• Drive supplier performance improvements and risk mitigation initiatives.

Project Management & Solution Implementation

• Lead implementation and transition projects for Integrated Supply Solutions and Engineering Stores contracts.
• Conduct customer site assessments and identify project requirements.
• Develop project plans, timelines, resource requirements, and risk mitigation strategies.
• Monitor project progress and ensure on-time delivery against agreed milestones.
• Manage project stakeholders across both customer and internal teams.
• Identify and elevate risks that may impact project delivery.
• Conduct project review meetings and implement lessons learned for continuous improvement.
• Ensure all projects are delivered in accordance with company quality, safety, and operational standards.