Key Account Manager

Hatch Asia Consulting Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Hatch Asia Consulting Pte Ltd is seeking a proactive professional to lead account management for existing clients across Asia. You will drive revenue, oversee pricing, and collaborate with internal teams to deliver superior service and solutions in MRO and related supply chain services.

The role requires a proven key account management track record, strategic thinking, and the ability to manage multiple priorities in a dynamic market.

Qualifications

• Proven track record in key account management delivering supply chain consultation and customer service.
• Strong strategic thinking with ability to communicate across all levels of management.
• Ability to manage ambiguity and solve complex problems in a fast-paced environment.
• Excellent influencing skills to foster cross-team partnerships.
• Proven ability to manage multiple projects and meet deadlines.

Responsibilities

• Drive revenue and margin growth within customer accounts by meeting and exceeding business measures.
• Develop and implement Key Account Management Plans to improve financial performance.
• Oversee and monitor customer service agreements to ensure KPIs are achieved or exceeded.
• Manage daily operations including updated pricing structures for assigned accounts.
• Identify and secure new opportunities within existing customer accounts.
• Partner with internal teams to deliver exceptional customer service and uphold the organization’s brand.

Skills

Key account management

Strategic thinking

Cross-functional collaboration

Project management

Effective communication

Education

Bachelor's degree in Business Administration or Supply Chain

Job description

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success.

Our client is a leading industrial distributor and supply chain solutions provider specializing in maintenance, repair, and operations (MRO) products and services across Asia. With operations in markets such as Singapore, Malaysia, Thailand, and China, the company combines regional scale with strong local expertise to deliver integrated solutions including vendor-managed inventory, digital procurement, safety audits, and on-site services.

We are looking for an exceptional individual who will lead the account management for existing accounts assigned.

The Challenges

• Drive revenue and margin growth within customer accounts by meeting and exceeding business measures, including EBIT and working capital.
• Develop and implement Key Account Management Plans that improve both short-term and long-term financial performance.
• Oversee and monitor customer service agreements to ensure all contractual KPIs (such as cost savings obligations) are achieved or exceeded.
• Manage smooth daily operations, including updated pricing structures for assigned customer accounts.
• Monitor programs, analyze data and trends, and conduct regular performance and business reviews to identify improvement opportunities.
• Identify and secure new opportunities within existing customer accounts.
• Partner with internal teams to deliver exceptional customer service and uphold the organizations brand reputation.
• Ensure compliance with internal sales policies and procedures.

What It Takes

• Bachelors degree in Business Administration, Supply Chain Management, or a related discipline.
• Proven track record in key account management, delivering exceptional supply chain consultation and customer service.
• Strong strategic thinking skills with the ability to communicate effectively across all levels of management.
• Demonstrated ability to manage ambiguity and solve complex problems.
• Strong influencing skills with the ability to foster effective cross-team partnerships.
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment.